MI Analyst

• Translate Compliance focus areas (strategy) into traceable performance measures
• Inform internal clients of emerging trends and deviation from target to assist with achievement of strategic objectives.

• Working closely with the Performance and Analytics Manager to formulate the overall operations performance management strategy
• Prepare ad-hoc presentations/packs or reports as per management request
• Provide daily /weekly/ monthly reporting as required by Performance and Analytics manager, senior management, and regional office.
• Liaise with the African MI Team via conference calling and ensure reporting is per required definitions and standard.
• Electronically extract data from the Information Warehouse (IW) and other sources to create reports and publish them in electronic media
• Ensure management information is updated and reported via email, portal or plasma screen.

• Work closely with Performance Improvement and effectively advice of performance gaps
• Sharing best practice with other Operations teams and providing feedback to the Performance and Analytics Manager
• Champion the cultural change needed to re-enforce consistent World Class performance.
• Communicating performance information back to clients to achieve service excellence
• Clearly communicating business direction to colleagues by use of business measures.
• Organizing a range of face-to-face communication events when required, working closely with the Performance and Analytics Manager.

EDUCATION AND EXPERIENCE,COMPETENCIES

• B-degree in Business Information Systems or equivalent
• 3 – 5 years’ experience in a large business environment

KNOWLEDGE SKILLS & COMPETENCIES

• Presentation and communication skills
• Business Performance Management skills
• Technologically savvy
• Analytical, innovative and change oriented
• Delivery of results.
• Business and commercial awareness
• Persuasion, Negotiation and Influencing skills
• Relationship management
• Project and Change management

• A comprehensive knowledge of the Banking Operations.
• A good understanding of Operations core activities & services.
• Ability to be innovative and creative when dealing with operational solutions to meet key client requirements
• A good knowledge of Bank policies and procedures
• A thorough understanding of the end-to-end process & workflow
• A good knowledge of each customer segments service requirements
• Awareness of the competitive environment
• In depth knowledge and application of Communication, promotional planning and events management fields both internal and external best practice including techniques and associated tools.

• A performance management and reporting background
• Business intelligence tools expertise
• Previous operational management experience
• Detailed awareness of current and emerging Industry Best Practices and World Class Benchmarks in Service Provision and Performance.
• Knowledge of business performance management methodologies such as Balanced Score card, Six Sigma e.t.c.
• Knowledge of the Company’s Africa’s current operating models and the Information Data warehouse

CLOSING DATE AND APPLICATION INSTRUCTIONS