Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Assist in the effective operation of the Reservations department, to meet the business goals of the hotel. Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Drive the implementation of all sales and promotional programmes of the hotel.  Take personal responsibility for driving Upselling within the property. Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies. Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies. Quality check reservations made the previous day. Assist in management administration with regard to staffing: Attendance Sheet, time and leave management etc. Provide assistance and friendly gesture to local representatives of tour operators and travel agencies.

• Two years experience in hotel reservation and rooms division.
• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local market, local competitors and events of the destination.

Preferably Botswana Citizen