FedEx Express – Ops Documentation Agent

Time Type: Full Time
Scheduled weekly Hours: 45
Worker Type: Regular
Posting Date: 11-November-2019
Closing Date: 15-November-2019
Job Family: FXE-MEISA: Ops Documentation Agent

Position Summary:

1. Makes courteous & professional calls to Customers in order to obtain/provide defined types of information relating to the processing of shipments. Makes timely & accurate updates/feedback to relevant systems/areas.

2. Performs defined checks on Customer paperwork in order to establish accuracy & completeness. Creates & maintains an accurate log of items processed & initiates any corrective actions needed with the relevant person/area.

3. Performs timely & accurate splits of Customer paperwork & sorts & batches in accordance with local procedures (typically cut off times, commodity, value, destination etc).

4. Prepares for the shift by performing basic tasks relating to scanner maintenance, & ensures adequate supplies of all necessary stationary is available. In the event of shortages or issues, promptly escalates to the appropriate person/area.

5. Performs the imaging & release of all relevant paperwork in the required sequence, and completes any re-scans required in order to ensure that all images are usable. Corrects any minor malfunctions of equipment, escalating serious or repetitive malfunctions to the appropriate area.

6.  Ensures that correct information is entered into Cosmos by inputting the appropriate code into the scanner. Performs timely & accurate scans of barcodes relating to all paperwork that has been imaged.

7. Performs timely & accurate filing/archiving/despatching of paperwork in accordance with local procedures.
8.  Performs timely & accurate entry of shipment related information (typically AWBs, PODs etc) into the relevant computer system/screen. Includes performing basic checks within the system to identify specific types of anomalies, and correcting permissible types of missing or inaccurate information. Summarises & reports errors in accordance with local procedures.

9.  Monitors progress against defined parameters (e.g. cut off times, volumes versus plan etc) in order to promptly identify potential processing issues. Escalates to the appropriate area & instigates defined contingency actions.

10.  Runs standard reports identifying manifest corrections required & takes appropriate actions to resolve discrepancies. Highlights any unresolved issues and provides an appropriate level of support feedback.

11.  Performs all other related support duties including providing cover within own or other operational areas, as needed.

Qualifications:

Education: High School Diploma: Business Administration
Language: Other, Please Specify: Speaking, Writing, Comprehension, Reading
English: Reading, Speaking, Writing, Comprehension
Work Experience: Customer Service: Customer Service Experience

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by “Fortune” magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.