Guest Relations Officer – Masa Square Hotel

Job Title: Guest Relations Officer

Job Type: Permanent

Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the Hotel and City. Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first-hand service recovery steps.

Duties and Responsibilities

• Welcome guests during check-in and giving a fond farewell to guest while checkout.
• Overseeing VIP guests, arrivals and departures.
• Should possess detailed information about the Hotel and City as well as the competition.
• Provide information regarding the Hotel, town attractions, activities etc.
• Check on VIP reservations, complete their pre-registration formalities.
• Maintain up-to date information on room rates, current promotions, offers and packages.
• Able to work morning, evening, weekend, holiday, and overnight shifts.
• Good guest interaction skills.
• Good listening skills.
• Good interpersonal and communication skills.

Education

Diploma in hotel management or any related hospitality qualification with knowledge of end user computing knowledge.

Two years of Front Office experience with a minimum of one year experience as a Front Desk Officer, experience in guest check-ins, communication, email, fax .telephones and general administrative tasks. Additional languages spoken would be an asset.