Job Expired

Main purpose of the job

To implement contact centre operations in order to minimise queries and meet set customer service standards.

Qualifications, experience and knowledge required

•Diploma in Business Studies/Law/Arts or related programme.

•At least two (2) years post qualification experience in contact centre operations.

•Operational Knowledge in customer service and contact centre management

Key responsibilities

•Implement contact centre operations.

•Using advanced functionalities of CIPA’s operating system to provide service to clients and resolve queries.

•Capture and report on client satisfaction and service received.

•Answer courteously inbound calls.

•Respond to customer inquiries.

•Generate customer interest in the services or products offered by the CIPA.

•Provide personalized customer service by responding to the needs of the customers.

•Ensure feedback from the customer to further improve the customer services.

•Manage and update customer databases with the status of each customer.

•Build customer loyalty by follow-up of customer calls.

•Evaluate problems of the customers and provide logical lasting solutions.

•Manage filing, mailing, correspondence and other management tasks.

•Demonstrate product knowledge and usage to client

Key competencies

•Customer Focus

•Excellent communication skills both orally and in writing

•Execution and delivery

•Excellent interpersonal skills

•Drive

•Integrity

•Innovative and creativity

JOB APPLICATION DETAILS
Only applicants who meet the requirements need to apply highlighting their qualifications, experience and names of at least two (2) traceable referees to
Email: [email protected]
Closing Date: 07 February 2020

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