VACANCY FOR THE POSITION OF GENERAL MANAGER

Retail Group (Pty) Ltd. is a subsidiary of Famous Brands Limited. Africa’s largest branded food service franchisor Our portfolio consists of 7 Quick Service and Casual Dining brands represented by a network of 37 restaurants across Botswana.

We seek to appoint a highly experienced, skilled and self-driven individual with a proven track record to the position of General Manager

The role of the General Manager is to:

• oversee national group operations and training to ensure the highest levels ol service delivery, quality, value, efficiency and cost-effective management of resources
• Implementation of the organization’s strategic plan to advance its mission and objectives.
• Promote revenue, profitability and growth
• Ensure efficient and cost-effective management of resources
• Contribute to the development and implementation of organizational strategies, policies and practices
• Implement and execute support systems to maximize franchisee and franchisor returns across the network of restaurants.

Key Tasks and Responsibilities:

• Provide direct management of key functional managers in the business: Operations Managers, Franchise Managers and Area Managers, repairs and maintenance officers, fleet managers.
• Management and development of key functional managers via coaching and mentoring, and the application of the group’s performance management tools and principles.
• Coordinate Training Academy activities via Training Manager
• Create and Implement operational calendars and campaigns in order to drive operational standards.
• Assist with new product development, menu costings and planning.
• Identify opportunities to improve on operational efficiencies, systems and workflows.
• Ensure that all capital expenditure projects are completed on time and within budget.
• Ensure that all new business opportunities are property evaluated and substantiated.
• Ensure that the business units achieve gross margins and net operating profit margins
• Maintaining operational systems, processes and policies in support of the organization’s mission.
• Monitoring systems, controls, cost of sales and operational expenditure Reviewing management accounts.
• Conducting operational audits and achieving above-average franchisor compliance audit ratings.
• Manage franchisee relations driven by extensive knowledge of QSR and CDR franchising.
• Assisting with ad-hoc IR and HR-related issues
• Ray a significant role in the annual budgeting process and routinely monitors adherence thereto.
• Provides input on marketing planning and activities

Candidates should possess the following skills

• Superior understanding and knowledge of Quick Service Restaurant and Casual Dining restaurant operations and franchising.
• Highly Energetic & positive Individual with strong organizational and leadership skills
• Excellent people & communication skills
• Able to manage multiple teams, individuals and projects
• Well groomed
• Highly adaptable & driven. Proven record of ability to perform at required levels under pressure
• Highly developed analytical and problem-solving abilities
• Above average HR/IR knowledge
• A hands-on approach to restaurant operations and problem solving
• Fanatical attention to detail
• Strong customer service orientation
• Willing to travel.
• Will be required to stay away from home.
• Above average MS office competency.
• Ability to read and interpret financial statements and management accounts.

Background Experience

• Minimum 5 years experience with a multinational food services franchisor in either a General Manager or Operations Manager position essential
• Minimum 2 years experience running multiple restaurant operations.
• Minimum 2 years within an industry related training environment.
• Relevant management certificates issued by a multinational franchising company to attest to having passed through a multinational food services franchising training process
• Traceable references
• Own vehicle, passport and valid drivers’ license essential.

Closing date for submissions is 15th March 2020.

Communication will be made with shortlisted candidates