CUSTOMER SERVICE AGENT – KARMELIA Consultancy (PTY) LTD

CUSTOMER SERVICE AGENT XI

KARMELIA Consultancy (PTY) LTD is a leader within staffing solutions One of our clients is looking for Customer Service Agent

Position overall objective

The purpose of the position is to support the achievement of the branch’s targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures

Minimum Experience

• Minimum of 1 year’s front office/customer service experience

Minimum Qualification

• BGCSE & Tertiary Qualification

Minimum Requirements

• A valid drivers’ license – must have at least 2 years driving experience – manual & auto
• Computer literate – must be comfortable using a computer at a fast, accurate pace
• Ability to read a map or make use of GPS system

ESSENTIAL TO NOTE; The successful candidate must be willing to work overtime/shifts/weekends when required

Job Outputs:

• Effectively handle all aspects of the customer’s check-out and check in rental transaction in accordance with company, quality control, claims and accident procedures
• Making, amending, cancelling and monitoring reservations as required
• Provide excellent customer service, effectively assisting with customer queries
• Various admin and general office duties
• Responsible for the security and quality control of vehicles and other company property
• Cleaning of vehicle interior and exterior to our high standards
• Delivering vehicles to customers in accordance with our procedures.
• Maintaining the Integrity of the company by behaving ethically and safeguarding the assets and interests of both the business and oui customers.

Competencies:

• Communication skills in English (verbal and written)
• Excellent Interpersonal skills, articulate and well spoken
• Customer focus and the ability to demonstrate initiative
• Excellent telephone and face-to-face customer relations and counter setting skills
• Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
• Achieve high levels of accuracy and attention to detail

 

• A team player that is effective in working with people of different cultures and backgrounds Personal Attributes:
• Committed
• Professional is all aspects of conduct, grooming (neat and presentable)
• Highly resilient in the face of adversity, long hours, customer conflict etc.
• Energetic, self-motivated
• Flexible – over peak periods, things can change minute by minute You pick up your bag to leave at the end of a shift, there’s a crisis and you need to delay leaving so you can jump in and help
• Driven for both individual and team goal achievement
• Trustworthy, highly responsible, honesty and integrity in all business dealings.