SERVICE MAINTENANCE ENGINEER – ORANGE BOTSWANA

Overview

Orange invites candidates who wish to be part of a dynamic workforce to apply for the above position:

Reporting to the Service Maintenance Lead Engineer, the successful candidate will be responsible for managing all technical incidents to closure within the agreed Service Levels.

The main duties include but are not limited to:

• Handle and acknowledge trouble tickets sent by the Customer Care Centre to Service Management Centre.
• Coordinate the diagnosis, investigation and trouble resolution, for all concerned TMCs when required.
• Close follow up of all network outages to ensure quick turnaround times.
• Efficient communication of incidents with all stakeholders.
• Special Events Management as per the Special Events Calendar.
• Management of Technical Changes for Orange Botswana.
• Contribute towards crisis management.

Skills:

• Capacity to work under pressure to ensure delivery of the objective.
• Good knowledge of GSM, WCDMA, IN/VAS and Corporate Customers systems.
• IP networking awareness.
• Good interpersonal and communication skills.
• Customer-oriented, Innovative and proactive.

Qualifications and experience:

• /BEng. Telecommunications Engineering or Electronic and Electrical Engineering or  Computer Engineering.
• 2 years of engineering experience in a telecommunication company.