CALL CENTER AGENTS – STAFFWISE

Overview

Staffwise’s contact centre division offers a range of call centre services to blue chip organisations.

We have several vacancies for contact center agents providing services for a financial services institution. The center handles enquiries from customers through different digital channels (phone, email, web-chat and social media) on a variety of banking matters ranging from product questions to customer account activities.

Role Description

You will deal with enquires by forming an accurate assessment and understanding of the enquiry in order to respond and handle the enquiry/request to the satisfaction of the customer and within the parameters and guidelines provided.

As this position has a direct impact on the bank’s customer service you will professionally represent the bank to the customer and be accountable for sensing and meeting the customer needs in the most friendly and efficient manner. From the training provided you will learn and rely on your knowledge of products, processes, and services to provide information and/or offer support and problem solving and, where necessary, leverage the team and/or supervisor for support/guidance.

Work hours and location

The center is situated in Kgale, Gaborone. Transport is provided for candidates within a reasonable radius of the center. Agents must be prepared to do shift work and on weekends and public holidays. Starting salary is P2,500 per month.

Requirements

The most critical skills/personality requirements for this role:

• A friendly and willing attitude towards customers
• Good attitude towards work – productive
• A tolerance for routine tasks
• Good communication skills – able to speak clearly and express self well
• Good listening skills
• Problem solving skills

A university degree or equivalent is essential.

Previous experience in a call centre or banking (with a record of good performance) is an advantage.

Only genuinely hardworking candidates willing to commit to the conditions of the job and duration of the contract will be considered.

Closing date and application instructions

All applications must be made through the link below. Emailed applications will not considered.

https://hrmc.intel-sw.com