ACCOUNTS ASSISTANTS – CREDIT CONTROL (x2 positions) – G4S Botswana

ACCOUNTS ASSISTANTS – CREDIT CONTROL X 2

• Achieve 100% cash collections as per monthly target based on portfolio allocated.
• Follows up overdue debts to ensure they are settled within agreed time frames.
• Ensures that customer’s notification of amounts due is sent out immediately the debt fall due.
• Applies credit control procedures on assigned portfolio based on the age overdue amount as well as contract terms.
• Maintains daily monitoring tracker for cash collections and escalates risk accounts immediately as they are identified.
• Conducts daily reconciliation of customer account payments updating the daily cash flow tracker to ensure payments are captured on time and accurately to the correct accounts.
• Conducts termination and institutes legal action for unsettled debts.

• Ensures that the assigned portfolio DSO is maintained within company acceptable range.
• Ensure that actions related to overdue debt within the portfolio are performed within 30 days from overdue date.
• Maintains a monthly bad recovery bad debt outstanding amount.

• Maintains credit policies and procedures and ensures that they are adhered to such as confirming customers’ credit worthiness before they sign contracts.
• Monitors daily receipts allocation for assigned portfolio and ensure that accounts credit position is up to date at the end of each working day.
• Continuously verifies accuracy of debtors ageing of the assigned portfolio to ensure that no inaccurate customer exposure is presented at any point.
• Performs accounts reconciliations and presents the reconciled report within 24hrs from the time of request.
• Maintains daily customer call logs in specific prescribed format for future follow up as well as evidence of number of customers contacted on a daily basis.
• Ensures that debt collection activities are done as per credit control process and policy.
• Allocates and applies payments according to the remittance.

• Maintains record of soft copies contracts of the assigned portfolio which are easily accessible on request.
• Maintains trail documents for changes in billable amount for assigned portfolio in soft copies e.g. termination notices, price increase letters, addendum contract, temporary work orders.
• Monitors contracts’ expiry dates and escalate contracts due for renewal to respective billing supervisor three months to expiry date.
• Maintains up to date customer credit control file which should include: contracts, PI letters, demand notices, correspondences, credit notes, suspension notices, and termination copies.

• Liaises with customers and internal personnel including the sales and operations teams to ensure that credit and service issues are resolved smoothly.
• Addresses incorrect billing and provides accurate advice.
• Prepares refunds, Journals and credit notes. Prepares and shares customers’ invoices, letters and statements.
• Undertakes delivery of corporate invoices and collection of cheques.
• Maintains call report logs for all customers and ensures there are accurate records for all chasing activities.

• Participation in weekly credit control meetings.
• Provides ad-hoc reporting as requested by management.
• Proposes write off of irrecoverable receivables.
• Ensures monthly processing deadlines are met as required.
• Process Improvement.

• Participate in safety forums created by e.g safety meetings and safety talks.
• Discuss or report all safety incidents as required.
• Follow-up on any activities assigned through safety meetings or committees.
• Attend safety education and refresher programmes.
• Comply with workplace safety policies and procedures.
• Distribute safety information as and when required.
• Wear protective clothing as required.

• AAT, Business Degree or equivalent.
• At least 5 years’ experience in a credit control related or accounting environment.
• BICA registered.
• Possession of driver’s licence.
• Good business acumen for problem solving.
• Excellent time management skills and ability to prioritize a demanding workload.
• Strong interactive people skills.
• Sage Pastel Evolution.