Country Operations Manager (Botswana) – DHL

Reporting to the Country Manager

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world and we’re looking for the right people to help us maintain – and grow it. People like you.

DHL provides a wide range of career opportunities at different levels all over the world. As an employee you will have the possibility to develop yourself personally and professionally through successful teamwork. Together we build a company we can truly be proud.

CONNECTING PEOPLE. IMPROVING LIVES.

Role Context

The overall management and control of country vehicle fleet, security, operational performance (air and ground), customs affairs matters, Import and Export process, planning and implementation of day to day running of the warehouse, staff allocation and relocation. To promote and maintain good relationships with airline operations staff and management, government and third party agencies, thereby ensuring the expeditious movement of shipments and information through the DHL network.

Key Responsibilities

• To integrate quality into the business to ensure that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer’s immediate and future needs.
• Responsible for the timely recovery, lodgment and processing of international inbound and outbound material, including transfers, whilst ensuring that master air waybills are cut correctly and reflect requirements as stipulated by the airline and uplift opportunities are maximized.
• Expedite flight alters, to be sent within an hour after material is lodged with airlines.
• Monitor follow up on material not received and keep parties advised strictly within escalation and policy guidelines.
• Effective control and monitoring of security measures to ensure effective operation and safe handling of material and equipment
• Represent DHL at meetings with external bodies: Airports, airline operation staff / management, Government bodies and third party agencies.
• Responsible for personnel management: recruiting, training, career development, coaching, appraisals and compensation.
• Continuous, accurate and timeous reporting on issues regarding performance levels, network standards and areas of concerns.
• Responsible for ensuring that all tasks within the Department are performed in accordance with the company’s Health and Safety and Environment Policies and Procedures.

Minimum Requirements

Education and experience

• University degree and relevant operations qualifications.
• Significant years operations experience, preferably within transportation or logistic industry, minimum 2 years at management level.
• Intermediate proficiency skills in MS Suite Tools: Word, Excel, PowerPoint, Outlook.
• Solid Communication skills in English: spoken and written
• Strong leadership skills & Ability to work well under pressure