Title: Information Management Administrator – SAP ABAP
Information Management Administrator – SAP ABAP
Gaborone, BW
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Purpose of the Role
To provide second hand line problem resolution service for platforms, systems and computer operations as appropriate, making recommendations or proposals for efficient information sharing/management.
Key Job Responsibilities
- Managing the SAP ERP or Cloud landscale, resolving user queries and SAP Technical requests and Implementation of continuous business improvement efforts within the SAP Technical team.
- Analysing business application requirements for functional areas such as finance, Material Management, Plant Maintenance, or human resources.
- Supports day to day development of applications, including software design, coding, testing, debugging, and requirements documentation with focus on SAP ABAP.
- Provides an effective User support and Help Desk functions.
- For all products, services and systems within the area of responsibility, intalls, configures, upgrades, administers, tests and commissions end user hardware/software or their routine upgrades, taking cognisance of service level agreement tolerances.
- Provides an intergated information management, technology and business support services to clients, in support of agreed IT service level, by monitoring, planning anad controlling contracts and service level agreements, inter alia;
- Ensures quality standards for all activities within the designated area of responsibility, by making changes (technical) to quality standards, according to documented procedures and ensures that changes are widely communicated.
- Administers the change management process, minimising the impact of change on co-workers and clients in line with the business’ established change management protocols.
- Co-ordinates and monitors actions to meet agreed time and quality targets for the creation, testing and maintenance of information systems recovery plans and identifies issues to be resolved.
- Carries out defined systems backups, restoring data as required and ensures that documentation supporting systems and software is available.
- Assists users in defining their needs for new access rights and privileges, and operates and administers logical access controls relating to one or more platforms in order to provide continuous and secure access to information services by:
Other Job Responsibilities
- Attends to all administrative functions of the position, taking cognizance of the need to create a clear audit trail, by; carrying out and observing all associated administrative and clerical procedures
- Takes cognizance of, adheres to and promotes Corporate Governance and Company policies and procedures in area of responsibility.
- Adheres to safety, health and environmental programs in area of responsibility taking cognizance of all legal requirements.
Education
- Bachelors Degree in Information and Communication Technology or Equivalent
Experience
3 years IT operations experience or 2 years SAP ABAP support experience with a minimum of K2 SAP skills level
Legal Certification/Professional Registration
- SAP ABAP Certification
Technical Competencies
- Vendor Management
- System Support
- System design
- (MM_PL)_Problem Solving (3)
- (MM_PL)_Innovation (3)
Behavioral Competencies
- (MM_S)_Planning, Coordination and Execution (3)
- (MM_S)_Service Orientation (4)
- (S/I)_Judgment and Decision Making (4)
- Value Driven
- Understanding the business
Debswana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Segment: Manager, SAP, ABAP, ERP, Clerical, Management, Technology, Administrative
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