Relationship Manager – SME – Absa Botswana

Absa Botswana has an exciting career opportunity for a strategic, high performing and self-driven individual across various functions. We are looking to fill the following role.

Relationship Manager – SME (Tenable in Palapye)

Overall job purpose

To provide dedicated relationship management to a portfolio of Business Banking customers. This requires the jobholder to be able to operate under pressure, always maintaining a professional and helpful approach and achieve challenging sales and service targets.

Main accountabilities

• Responsible for providing customers with essential information and advice, enabling them to achieve their business and personal objectives by offering time saving and added value solutions and service.
• Proactively identify and respond to servicing opportunities for own portfolio of customers, seeking to exceed agreed minimum service standards.
• Successfully manage the resolution of all non-routine queries and complaints for own portfolio of customers.
• Work closely with risk management to achieve prompt and effective lending applications
• Build a network of contacts, driving proactive business development within the wider community, developing new business.
• Primary responsibility for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specified needs.
• Maintain a high standard of operational control including adherence to Risk Management guidelines, KYC procedures and other bank policies.
• Promote alternative delivery channels, sign-posting other internal products and services.
• Build and maintain relationships with both internal and external Stakeholders including industry bodies, key individuals and non-Covernment organisations.
• Represent Absa Bank of Botswana at marketing events with other role players, Private Sector and other organisations in area of responsibility.
• Manage and maintain cordial relationships with Coverage and all other Key Stakeholders.
• Support other Bank colleagues by building their knowledge and understanding of Small Business customers, products and services through the delivery of formal and ad hoc training and coaching
• Good working knowledge of core Corporate products and services that will be offered to Business Banking customers, including money transmission and Electronic Banking products and services.
• Detailed knowledge and understanding of wider Bank issues and policies, particularly those relating to Business Banking customers.
• Detailed understanding of relevant legislation.
• Knowledge of risk appraisal and control procedures relating to Business Banking and an understanding of the Risk procedures used in Business Banking (ICA).

Education and experience required

• Business degree Experience
• At least 8 years work experience of which 5 years of Relationship Management/Sales environment at a management level

Competencies

• Applying expertise and technology
• Relating and networking
• Deciding and initiating action
• Analysing, learning and researching
• Delivering results and meeting customer expectations
• Entrepreneurial and commercial thinking
• Planning and organising
• Presenting and communicating information

Skills required to undertake the role

• Communication and presentation skills
• Negotiation & persuasion
• Interpersonal skills
• Financial analysis and advice
• Computer literacy
• Credit analysis
• Negotiation skills
• Sales

To view the full job profiles and to apply follow the link; https://www.absa.africa/absaafrica/careers/

Steps to follow;

1. The screen will display Absa Africa Group page click on View Opportunities.
2. Select Botswana as a Location
3. All positions advertised in Botswana will appear, pick on the roles you want to apply for and submit application.

Please note that we do not accept hard copies of applications and only short-listed candidates will be responded to.

Closing date: Sunday, 19 December 2021.