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3 months ago
Job Expired
Objective
- To provide efficient Contact Centre Services Customers according to the set Company Procedures.
Key result areas
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
- Accurate call and SMS logging
- Telephone etiquette
- Excellent and consistent customer service
- Professional and efficient call/ SMS handling
- Effective interaction closure
Key tasks
- Accurate and well documented call and SMS logging
- interaction handling as per the stipulated standards and timelines
- Demonstrates, understands and articulates Product and Services knowledge
4.Opening and closure of interactions as per Brastorne standards
- Handles interactions within specified timelines
- Contributes to achieving service level targets
- Consistently meet and exceed customer expectations
Knowledge and Skills
- Interpersonal Skills
- Diagnostic and Analytical Skills
- Customer Focus
- Computer and typing Skills
- Problem Solving Skills
- Time Management
- Results Oriented
- Product Knowledge
- Initiative
- Compliance and Cooperation
- Strong knowledge of customer care processes and techniques.
Competencies
- Teamwork, cooperation and commitment
- Results focused
- Customer focused
- Interpersonal relations
Education and Work Experience
Minimum : BGCSE certificate
CLICK HERE TO APPLY ONLINE
Deadline : 25 March 2022
- This job has expired!
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