Training Executive – Orinoco Call Centre

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Orinoco Call Centre is a citizen -owned private company providing outsourced call centre services both inbound and outbound. The company is looking for suitable qualified, self disciplined, experienced and self driven professionals for the following vacant position tenable in Gaborone

Training Executive

Main Purpose of the Job

Reporting to the Operations Manager. The Training executive will responsible for ensuring that all staff is trained and equipped with the necessary knowledge on products and systems.

Key Performance areas

• Training
• Achieve SLA and Performance Measures
• Client Relationship Management
• Team-work
• Self Development

Qualifications and Relevant Experience

• A Diploma/ Degree in business related field and COPC will be added advantage

• Experience in training/supervising in customer service environment
• Minimum of 2 years relevant experience.

Key Competencies and Skills

• Customer service skills
• Strong communication skills-verbal and written
• Quality management
• Presentation Skills
• Reporting skills
• High work Ethic
• Team player
• Able to coordinate and supervise.