CALL CENTER AGENTS – Bayport Financial Services

Main purpose of the Job:
Responsible for the generation of leads, telephonically, contracting and capturing loans and support/boosting sales through the Call Centre Manager and the Regional Sales Manager.
Main Duties and Responsibilities
OPERATIONAL
⦁ Engages directly with customers either by telephone or electronically.
⦁ Sells company products using over-the-phone techniques and converts leads into sales.
⦁ Carry out administrative functions of call centre loan origination, mainly capturing loans.
⦁ Protects the integrity of the Bayport brand.
⦁ Receives sales targets from Call Centre Manager on a weekly and monthly and executes as required.
⦁ Responsible for offering customers excellent customer service to uphold the Bayport Customer Experience standards.
Customer Service
⦁ Strong customer centricity which results in treating customers courteously, and responding to their requests in a timely manner.
⦁ Proactively identifying customer needs and taking responsibility to resolve complaints.
Skills & Competencies:
⦁ Above-average customer service acumen.
⦁ Knowledge of customer service strategies, principles, and practices in the company.
⦁ Strong interpersonal skills which result in effective communication and interactions with customers.
⦁ Ability to establish and maintain effective working relationships with financial institutions, co-workers, and senior management.
⦁ Attention to detail and analytical ability to understand the customer’s problem or request.
⦁ Problem-solving skills.
⦁ Integrity.
Academic Qualifications & Experience
⦁ Diploma in Business Management.
⦁ COP in Long- or Short-term Insurance.
⦁ 2 years of financial industry experience or micro-lending industry.
⦁ Customer Service Training.
⦁ Telephone etiquette training.