CUSTOMER EXPERIENCE COORDINATOR – Bomaid

Bomaid is Botswana’s leading private medical aid established to provide diverse and leading-edge healthcare solutions through innovation and excellence.
Bomaid is looking for dynamic, experienced, and hands-on individuals for the following positions:
CUSTOMER EXPERIENCE COORDINATOR- MAUN

JOB SUMMARY

The Customer Experience Coordinator is responsible for coordinating an excellent standard of service is provided and maintained across the business and throughout the customer life cycle. The position implements strategies and procedures to ensure that the Fund customers are satisfied with the quality of service provided.

POSITION REQUIREMENTS

Education

A Bachelor’s Degree in Business Administration. Social Sciences, Marketing or a related field.

Experience

A minimum of five (5) years post-qualification experience in customer experience.
Experience in the private healthcare industry would be an added advantage.

SKILLS AND COMPETENCIES

⦁ Technical Know-How
⦁ Planning and Organising
⦁ Judgment and Decision Making
⦁ Relationship Management
⦁ Customer Service Excellence