SENIOR ENGINEER(CLIENT EXPERIENCE & COLLABORATION) – Dimension Data

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Dimension Data is a leading African-born technology provider and a proud member of the NTT Group, one of the world’s leading information communication technology (ICT) companies.
At Dimension Data we are pioneers that push the boundaries of what we know and what is possible. We empower our people to deliver client-centric solutions and work together to create new connections, new insight, and new value. By combining our regional experience with NTT’s leading global services, we deliver powerful technology solutions and innovations that enable a secure and connected future for our people, clients, and communities.
If you plan to join our Middle East & Africa family in Botswana, we can offer you, amongst other things, exciting opportunities to work with great people in a leading technology environment The following vacancy is available:
Senior Engineer (Client Experience & Collaboration)

What we will expect you to do:

⦁ Lead Architect for all large client experience projects
⦁ FFI/RFP response and presentations
⦁ Third and Forth line escalation handling
⦁ Training both employees and clients on L1 troubleshooting.
⦁ Documentation and presentation of deployed networks
⦁ Presale, Support and project execution
Here’s what we are looking for in candidates for this job:
⦁ Focus and ability to create excellent client relationships with the aid of your technical expertise in solutions.

Qualifications:

⦁ Bachelor of Telecommunication and Information Engineering
⦁ CCNP (both Collaboration and Enterprise Networks)
⦁ CVNS (Cisco Video Network Specialist)
⦁ Cisco Collaboration Field Engineer Representative
⦁ Cisco Express Collaboration Systems Engineering Representative
⦁ Cisco WebEx Solution Design and Implementation Representative
⦁ Cisco Unified Communications on Unified Computing Systems Representative
⦁ Cisco Certified Specialist-Collaboration Cloud and Edge Implementation
⦁ Cisco Certified Specialist-Enterprise Advanced Infrastructure Implementation
⦁ Cisco Certified Specialist-Collaboration Core
⦁ Cisco Certified Specialist-Enterprise Core
⦁ Minimum of 12 years ICT-related working experience.