NOC TECHNICIAN

Job Description

Vacancy Details

Our client in the ISP industry is looking for a NOC Support Technician to serve as a first point of contact and providing remote technical assistance across all branches. They must have good technical knowledge and be able to communicate effectively.

Key Responsibilities

• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Providing technical end-user support, performing troubleshooting, and resolving network issues.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Follow up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Provide accurate information on IT products or services.
• Record events, problems, and their resolutions in logs
• Keeping informed of advancements in network infrastructure and technologies.
• Identify and suggest possible improvements in procedures.
• Email configurations and troubleshooting
• Improve system performance by identifying problems and recommending changes were need be.
• Kerio/firewall configuration and assistance
• Domain registration, renewal and transfer or deletion.

NOC Technician Requirements:

• At least 1 year experience as an IT Technician/NOC technician/Call Centre, or similar.
• Associate Diploma/Degree in information Technology or equivalent.
• N+ Certification
• CCNA will be an added advantage.
• Excellent analytical and problem-solving skills.
• Great interpersonal, communication, and collaboration abilities.
• Excellent organizational and time management skills.

Closing date:  COB 15th October 2023. Only candidates who meet the requirements will be contacted.

How To Apply

https://www.careers-page.com/pistachio-solutions-2/job/QV844W6R