RECEPTIONIST – Protea Hotel by Marriott Masa Square

Protea Hotel by Marriott Masa Square is inviting suitably qualified candidates to apply for the following position:

JOB TITLE
Receptionist

REPORTING TO
Front Office Manager

Main Responsibilities
• Welcoming guests and checking their details against their bookings
• Process guest check-ins and allocating guests their rooms
• Issue room keys and direct guests to their rooms
• Ensure proper room allocation at all times
• Assists in pre-registration and blocking of rooms for reservations.
• Adherence to proper credit, check- cashing, and cash handling policies and procedures.
• Maintain clear and accurate records of guest room bookings
• Answer telephones and direct incoming calls using appropriate and professional etiquette in accordance to Company standards
• Assist guests with providing information about local amenities and attraction and providing concierge services, such as booking theatre tickets, arranging travels.
• Ensure and maintain room locations, types of rooms available, and room rates information at all times
• Preparing room bills and ensuring prompt payments
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Provide accurate information about location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts. Ute checkouts, early check-ins. special requests, and day use rooms.
• Liaise with necessary department i.e. maintenance to address any problems or complaints made by guests
• Maintain a neat and orderly front desk and reception area
• File room keys ( only for manual room key hotels)
• Process guest check-outs and taking payments and returning deposits
• Perform cashier related functions like posting charges to guest accounts, raising paid out’s, currency exchange
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Ensure proper cashiering tasks like blll/invoice settlement, posting charges to the guest, paid out’s. Foreign currency exchange etc.
• Attends all scheduled meetings as required with HOD’s
• Establish and maintain good communications and team work with fellow employees and other departments within hotel
• Ensure full adherence to Front Office processes and procedures
• To achieve and exceed the guest satisfaction score at all times
• To perform any other related duties assigned to you by Management

Qualification and Experience required
• BGCSE or Cambridge Certificate
• Minimum of 2 year work experience as a Front desk in hospitality field

Skills and Competencies required
• Excellent communication skills
• Excellent customer service
• Ability to pay attention to details
• Problem solving skill
• Ability to access and input information using opera system
• Through attention to details