FRAUD OPERATIONS SUPERVISOR – Absa Bank Botswana

Job Summary

To provide leadership in managing the Fraud Solutions Team specifically focusing on Customer Experience, identification of potential fraud, fraud trends and resolution thereof. Translate strategies into actionable goals and execute relevant projects /Initiatives aligned to Fraud Solutions strategic objectives with specific performance measures and control systems to track progress.

Job Description

• Understand the overall fraud environment, its dynamics, strategies and initiatives to enable achievement of business objectives through optimal delivery across customer interface and relevant cross functional areas.
• Translate strategic plans into tactical and operational plans, ensuring successful delivery of the strategy.
• Manage Fraud Tools and ensure effective execution within the team.
• Continuously seek innovative solutions to enhance operational execution.
• Effectively manage new rules implemented by Fraud Strategy to ensure effective Hit rate and provide input into latest fraud trends to assist with effective rule creation.
• Identify business drivers, customer experience pain points and service challenges, recommend and implement remedial programs as agreed with business and Fraud Strategy to close the gaps.
• Oversee and take responsibility for the aggregation, reconciliation, perform quality checks and analysis on the regulatory and operational reporting and ensure all adequate controls are maintained throughout the process.
• Take responsibility to perform continuous analysis to improve reporting and identify optimisation initiatives and benchmark reporting to peers.
• Lead rigorous demand management (SLA determination, forecasting & variance analysis) aligned with balanced capacity management (resource & material requirements planning).

Qualifications

• Bachelor’s Degree in any field in Business Management, Economics or Law from a recognised Tertiary Institute
• Recognized Fraud qualifications
• Combination of banking, regulatory, professional and law enforcement experience
• At least 3 years of practical experience of working in the financial industry covering risk management, controls effectiveness, compliance and operations.

Knowledge & Skills:

• Extensive knowledge in fraud, fraud trends and preventative controls
• An instinctive inclination and orientation towards service
• Excellent communication, presentation skills both written and verbal
• Excellent interpersonal and networking skills
• Mastering assurance techniques
• Understanding of complex business processes, models
• Experience in user research and user testing

Education

Higher Diplomas: Law, Military Science and Security (Required)

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