Job Expired
JOB VACANCY
The Citizen Entrepreneurial Development Agency (CEDA) is looking for a strategic, impactful, customer centric leader with a passion for driving customer experience for the Head of Customer Experience position tenable at Head Office.
HEAD OF CUSTOMER EXPERIENCE
The position reports to the Chief Operations Officer
Main purpose of the job
To drive and lead radical improvement in customer engagement initiatives, ensuring exceptional service delivery and satisfaction.
The role plays a pivotal role in shaping the overall customer experience strategy, driving continuous improvement across all touchpoints, and fostering a customer-centric culture within the organization.
Key Performance Areas
1.Strategy Development
2.Customer Journey Mapping
3.Cross-functional Collaboration
4.Leadership and Team Development
5.Continuous Improvement
6.Innovation and Technology adoption
7.Customer Experience
8.Performance Monitoring and Reporting
Position Requirements
Education: A Degree in Business Administration, Marketing, Media/Public Relations or related area.
Experience: At least 6-8 years’ relevant management experience 3 years of which should be at senior management level in a banking or development financial institution.
Position Requirements
Education: A Degree in Business Administration, Marketing, Media/Public Relations or related area.
Experience: At least 6-8 years’ relevant management experience 3 years of which should be at senior management level in a banking or development financial institution.
Competencies
1.Commercial Awareness
2.Communication
3.Decision Making
4.Influencing Others
5.Performance Management
6.Empowering Individuals
7.CEDA Values
Competencies
1.Commercial Awareness
2.Communication
3.Decision Making
4.Influencing Others
5.Performance Management
6.Empowering Individuals
7.CEDA Values
More Information
-
JOB APPLICATION DETAILS
APPLICATION DETAILS
Send applications, including a comprehensive CV, certified copies of certificates as well as a professional reference to the following: [email protected] Closing Date: 19TH MAY 2025
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