Job Expired
Vacancy
Bomaid is Botswana’s leading medical aid with an exciting and vibrant environment built on a foundation of excellence where exceptional group of individuals unite to provide diverse and leading healthcare solutions through innovation. Working for Bomaid means the opportunity to help communities discover the joy of health and wellness. We are seeking driven and passionate individuals to join a dynamic team as:
CUSTOMER RETENTION EXECUTIVE
Job Summary
The Customer Retention Executive is responsible for ensuring high levels of customer satisfaction and loyalty by managing retention strategies for both individual members and key accounts. This role involves handling customer concerns, managing retention campaigns and providing alternative solutions to ensure continued membership. The Executive will be expected to engage with members using their preferred touchpoints such as call centre, e-mail and social media platforms, and provide sales and service support to drive renewals and continued membership.
Position Requirements
Education
•Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
Experience
•3 years of experience in customer service, or sales, preferably in a medical aid or healthcare environment.
•Experience in call centre management and social media engagement is a must.
•Strong understanding of the medical aid industry, including policies and benefits.
Skills and Competencies
•Technical Know How
•Results Orientated
•Communication
•Planning and Organising
•Analytical Thinking
•Relationship Management
More Information
-
JOB APPLICATION DETAILS
APPLICATION DETAILS
If you have the above capabilities, please email your application, CV, and certified copies of certificates and ID to [email protected]. Closing Date: 12th May 2025. Bomaid will only respond to shortlisted candidates. In line with data protection rules, unsuccessful applications will be deleted or destroyed at the end of the recruitment process.
Please say that you got this job advertisement through Jobs Botswana
- This job has expired!
Email Me Jobs Like These
New Job Alert
Never miss a chance!
Let us know your job expectations, so we can find you jobs better!
Subscribe to receive emails and job opportunities
Join Jobs Botswana WhatsApp Channel
Click the button below to join our WhatsApp channel for updates.
Top Companies Hiring
Job Categories
- Accounting (19)
- Administration (7)
- Agriculture (2)
- Analyst (3)
- Architect (1)
- Artisan (1)
- Assistant (7)
- Auditing (2)
- Banking (2)
- Beauty Therapist (1)
- Blasting Assistant (1)
- Board Positions and Memberships (1)
- Boilermakers (3)
- Bookkeeper (1)
- Branch Manager (1)
- Builder (1)
- Business Development (6)
- Call Centre Agents (1)
- Call Centre Manager (1)
- Call Centre Representatives (1)
- Call For Applications (1)
- Cashier (2)
- Chef (6)
- CHIEF EXECUTIVE OFFICER (1)
- Chief Operating Officer (1)
- Civil Engineer (1)
- Cleaner (3)
- Clerical (1)
- Communication (1)
- Compliance (1)
- Construction (6)
- Controller (2)
- Cook (2)
- Coordinator (5)
- Corporate Affairs Officer (1)
- Corporate Services (1)
- Counselling (3)
- Customer Relations (1)
- Customer Service (1)
- Data Analyst (1)
- Diesel Plant Mechanic (1)
- DIRECTOR (3)
- Directorship (1)
- Doctors (3)
- Drivers (12)
- Education (8)
- Electric Engineer (3)
- Electrician (6)
- Engineering (15)
- Executive (4)
- Extra Heavy Duty Driver (1)
- Farm Workers (2)
- Field Assistants (1)
- Field Technician (2)
- Finance (4)
- FINANCIAL ACCOUNTANT (1)
- FITTER (1)
- Fitter & Turner (1)
- Fleet Management (1)
- Gatekeeper (1)
- General Worker (2)
- Graduate Trainees (3)
- Graphic Designer (3)
- Greaser (1)
- Handyman (2)
- Head (3)
- Health & Safety (2)
- Health Care (6)
- Healthcare Assistants (1)
- Heavy Duty Plant Mechanic (1)
- Hospitality (1)
- Host/Hostess (1)
- Human Resources (8)
- Information Systems (1)
- Information Technology (6)
- Insurance (4)
- Internship (3)
- INVESTMENT MANAGER (1)
- Labourer (2)
- Leader (1)
- Lecturers (7)
- Legal (3)
- Lodge Managers (1)
- Maintenance (1)
- Maintenance Assistant (1)
- Maintenance Engineer (2)
- Maintenance Manager (2)
- Maintenance Planner (2)
- Management (8)
- MANAGER (7)
- Marketing (4)
- Mechanic (1)
- Mechanical Engineer (2)
- Mechanics (2)
- Media (1)
- Medical (2)
- Medical Officer (1)
- Mining (2)
- Music (2)
- NGO (1)
- Nightwatchman (1)
- Nursing (4)
- Officer (1)
- Operations (3)
- Operations Manager (2)
- Operator (3)
- Paramedic (1)
- Pastor (2)
- Pharmacists (5)
- Pharmacy Technician (1)
- Physiotherapist (1)
- Plant Manager (1)
- Procurement (1)
- Professor (1)
- Project Engineer (1)
- Project Management (3)
- Public Health (1)
- Quality Assurance (2)
- Quality Control (1)
- Quantity Surveyors (1)
- Radiographer (1)
- Retail (1)
- Risk & Compliance Manager (1)
- Safari (1)
- Safety (1)
- Sales (3)
- Sales & Marketing (13)
- SALES EXECUTIVE (4)
- Sales Person (1)
- Sales Representative (4)
- Secretary (2)
- Security (1)
- Security Guards (3)
- SHE Officer (1)
- Shop Assistant (1)
- Site Agent (1)
- Site Foreman (1)
- Social Media (2)
- Social Media Management (1)
- Social Work (3)
- Stock Control (1)
- Supervisor (3)
- SURGEON (1)
- Surveyor (2)
- Tailor (1)
- Teachers (13)
- Technician (16)
- Training Officer (1)
- Transport & Logistics (1)
- Veterinary Technologist (1)
- Welder (1)
- welding and fabrication (1)
- Workshop Foreman (1)
- Workshop Manager (1)
Location
- Gaborone (103)