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MAIN PURPOSE OF THE JOB:

To coordinate the development and implementation of strategies for Shared Digital Services of the Government of Botswana policies, legislation and standards.

KEY PERFORMANCE AREAS:

•Monitors development of core infrastructure and services, and implementation of policies, legislation, standards and strategies for shared digital services.

•Provides guidance in the implementation of National Digitalization policy, legislation and strategy.

•Monitors compliance to policies, legislation, standards and strategies for shared digital services management.

•Interprets digital policies and legislation for various stakeholders.

•Resolves customer complaints and queries.

•Identifies key stakeholders in the development and review of shared digital services policies, legislation and strategies and makes recommendation to management.

•Creates forums for consultations, collaborations and partnerships with stakeholders to facilitate relevance in shared digital services policies, legislation and strategies.

•Monitors and evaluates frameworks for the shared digital services management function.

•Monitors provision of digital services across the Government to facilitate national digital transformation.

•Provides guidance in the design and development of National Enterprise Architecture to guide business digitization across the economy.

•Establishes and reviews Service Level Agreements (SLAs) with service providers.

•Monitors development and maintenance of Operations Level Agreements (OLAs) with customers.

•Develops systems that manage and analyse customer interactions and data throughout the customer service cycle.

•Monitors development and integration of technologies to provide adequate hosting solutions for all Government systems.

•Monitors the development and maintenance of technologies to provide networking capabilities for all Government systems.

•Monitors the development of technologies to store, process and disseminate data across.

•Monitors compliance and adherence to government regulations and instruments.

•Monitors provision of information required to address audit queries.

•Jointly agrees on performance objectives and targets and signs performance agreements with staff, undertakes performance reviews in accordance with the performance management system.

•Provides professional guidance, coaching and mentoring to staff.

•Manages conduct of staff performance and enforces implementation of Public Service disciplinary code, including taking appropriate disciplinary action in line with labour legislation, laid down disciplinary policy and procedures.

QUALIFICATIONS:

A Bachelor degree in Information Communication Technology or Computer Engineering or a related field.

EXPERIENCE:

A minimum of Fourteen (14) years’ relevant work experience in ICT or related field of which two (2) years should have been served as Chief Systems Analyst – D1 salary scale.

BENEFITS:

•Optional contributory Medical Aid Scheme (Government pays 50% and employee pays 50%).

•Gratuity paid at 30% of aggregate salary upon expiry of contract.

KEY COMPETENCIES:

•Analytical and Strategic Thinking

•Deciding and Initiating Change

•Teamwork and Partnering

•Communicating effectively.

•Planning and Execution

•Supervision and Accountability

•Innovation and Driving change

•Delivering quality service.

More Information

JOB APPLICATION DETAILS
APPLICATION DETAILS
APPLICATION: Applicants should quote the reference number of this advert and give the following information: •Full names, postal address, date and place of birth. •Full summary of career with duties (Curriculum Vitae- CV) with full dates. •Certified copies of relevant certificates and National Identity Card. •At least two (2) copies of recent work related references (with full contact details) Confirming the relevant experience. •Present post, salary grade and date of appointment thereto. •Date of first appointment. •Performance reviews for the years 2022/2023 and 2023/2024. •Proof of registration with ERB for those who hold engineering qualifications. IMPORTANT: All applications from serving Public officers must be routed through Permanent Secretaries. Applications not so routed will not be considered. Applicants who do not meet the minimum requirements will not be responded to. Applications should be addressed to: The Acting Permanent Secretary Ministry of Communications and Innovation P/Bag 00414 Gaborone Or hand delivered to Ministry of Communications and Innovation, Westgate Mall, Records Management Unit, Ground Floor. For any enquiries contact Recruitment and Selection division at 3625525/3625524/3625618 or 3612031 Closing Date: 10 June 2025 NB* ONLY SHORTLISTED CANDIDATES WILL BE RESPONDED TO MINISTRY OF COMMUNICATIONS AND INNOVATION Telephone: +267 3612000 Fax: +267 3612000

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