WORKSHOP MANAGER – Nors Botswana

VACANCY

Nors Botswana is part of the Nors group providing Sales, Parts & Services for Volvo trucks in Botswana as well as other Volvo brands like Volvo Buses and Volvo Penta. Our organisation is looking for a skilled and experienced Workshop Manager to coordinate and manage the activities carried out in the workshop, following the guidelines of the AfterSales Manager, and ensuring the provision of technical assistance services to heavy vehicles. The position is tenable in Gaborone.

Key Performance Areas:

* Coordinate and manage the activities carried out in the workshop, following the guidelines of the After-Sales Manager, ensuring the provision of technical assistance services to heavy vehicles.
* Ensure the processing of material requests to the Component Manager and/or Warehouse Clerks whenever necessary
* Ensure the availability of necessary parts in stock for planned interventions.
* Define work schedules, responsibilities for each team member, and distribution of the defined activity plan.
* Conduct a survey of repair needs for damaged vehicles, identify necessary materials for activities, and prepare/discuss estimates with the insurance company.
* Provide and negotiate estimates for damaged vehicles with insurance companies.
* Ensure customer support during repairs, keeping them informed of the activities carried out.
* Supervise and control the execution of services (diagnosis/repair) and monitor timelines.
* Ensure the recording of additional services on service sheets.
* Monitor the completion of tasks on the service sheet and the corresponding invoicing
* Receive and analyze invoices for subsequent customer billing.
* Ensure the implementation of defined business strategies for the area of operation.
* Coordinate, accompany, guide, and motivate work teams in the execution of their tasks, providing on-the-job coaching and identifying training needs with their superior, ensuring the achievement of defined objectives

Requirements and Skills

* Preferably, 3 years of professional experience in similar roles.
* Technical qualification
* Knowledge of Computer Skills, Microsoft Office, Technical Repairs, Workshop Management, Mechanics, Metalworking, Electricity, Painting, and Inventory Management.
* Possess behavioral skills such as Leadership, Analysis and Decision-Making, Results Orientation, Customer and Business Focus, Openness to Change and Learning, Communication and Negotiation, Relationship Building, Teamwork, Adherence to Organization, and Professional Ethics.
* Good Customer services
* Fluent in English (Spoken and written)
* Must have a Driver’s license
Volvo Truck Workshop Management experience will be beneficial