AFTER SALES MANAGER -Nors Botswana

VACANCY

Nors Botswana is part of the Nors group providing Sales, Parts & Services for Volvo trucks in Botswana as well as other Volvo brands like Volvo Buses and Volvo Penta. Our organisation is looking for a skilled and experienced candidate for the following position:

Key Performance Areas:

* Define, plan, propose for approval and ensure the completion of all activities related to the after-sales business.
* Assure operationally the several areas of support to the After-Sales business, in ways to achieve the defined and approved business plan.
* Ensure the definition and implementation of after-sales business strategies, in line with the international objectives and strategic guidelines defined by the company.
* Ensure the needs assessment of the after-sales business and present projects and solutions, ensuring its realization;
* Provide a service oriented to the effective needs of Customers and to guarantee their satisfaction and loyalty.
* Plan and define the guidelines for preparation of preventive maintenance contracts, as well as control the processes of billing service of the workshop: to ensure compliance with established procedures.
* Multi-site management of workshop and parts activities of multi-products.
* Develop, evaluate, and coordinate your team, in accordance with the Human Resources management policies defined for Auto Sueco Botswana, as well as to ensure the implementation of the processes throughout the After Sales structure.

Requirements and Skills:

* Minimum of 5 years professional experience in the position.
* Automotive industry qualification
* Good knowledge in workshop management and the technical area.
* Good knowledge of software (Office, SAP)
* English proficient.
* Good communication skills and team leadership.
* Customer orientation.
* Results orientation.
* Vast experience as service manager in Volvo truck dealership will be beneficial