VACANCY
1. Process Documentation & Standardization
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Develop and maintain comprehensive process documentation across all operations units to establish institutional process memory.
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Identify process inefficiencies and recommend optimization strategies.
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Collaborate with cross-functional teams to ensure process alignment, consistency, and adherence to bank-wide standards.
2. Continuous Improvement & Automation
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Identify opportunities for automation across business units and operational functions.
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Lead the assessment, design, and delivery of automation projects utilizing tools such as RPA, Power Automate, etc.
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Monitor implemented solutions to ensure stability, accuracy, and scalability.
3. Project Implementation & Change Management
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Manage and oversee the timely execution of process improvement projects.
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Work closely with stakeholders to define project goals, timelines, and key deliverables.
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Ensure implemented changes enhance service quality, operational efficiency, and reduce costs.
. Core Systems Optimization
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Evaluate existing core banking system utilization to identify gaps between available functionality and current usage.
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Collaborate with IT and vendors to unlock underutilized system capabilities, improving system ROI.
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Provide training and support to users on optimized system functionalities.
5. Performance Monitoring & Reporting
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Define, track, and report key performance indicators (KPIs) related to operational efficiency, cost savings, and project outcomes.
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Analyse performance data and provide actionable insights to management for informed decision-making.
6. Collaboration & Stakeholder Engagement
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Work closely with operations, IT, business units, vendors, and external partners to ensure smooth implementation of process improvement initiatives.
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Serve as a trusted advisor to management, contributing to strategic discussions on operational excellence.
7. Risk Management & Compliance
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Ensure that process improvement initiatives comply with regulatory requirements and internal policies.
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Identify and mitigate potential risks associated with process changes and system automation.
Requirements
Education
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Bachelor’s degree in Information Technology, Industrial Engineering, or a related field.
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Professional certifications in Lean Six Sigma, Process Improvement, Automation, or Project Management are an added advantage.
Experience
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3–5 years of experience in process improvement, operations management, business analysis, or automation within the banking or financial services industry.
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Proven experience in identifying, designing, and implementing process improvement and automation solutions.
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Experience with banking core systems is highly desirable.
Key Competencies
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Operational Excellence and Continuous Improvement
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Automation and Digital Transformation Capability
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Strategic Thinking and Decision-Making
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Collaboration and Cross-Functional Teamwork
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Strong Project Management Discipline
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Customer-Centric Approach to Service Delivery
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Adaptability in a Dynamic, Fast-Changing Environment
More Information
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JOB APPLICATION DETAILS
APPLICATION DETAILS
APPLICATION LINK —-> https://bsb.mcidirecthire.com/External/Job?Ref=TEkBhDYErs0qhHgueWeCgt_yRI-cnPLR1MRk1RR6Cpou3ktpvROhSqni_BGkK6j0EsqxvCcO72eFzy37DL87Fjn3-UV-khsRmRv46LRdRxii2R42YL9MAI9F3jYVUhHzbjvU2I0rGslx0fMM6cryXg
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