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iSON Xperiences is seeking a dynamic and experienced Operations Manager to lead their Botswana site. The successful candidate will drive strategy, performance, and people development to deliver exceptional customer experiences across campaigns.
What You’ll Do
Lead and grow BPO operations across assigned campaigns
Ensure service delivery meets SLA and performance targets
Drive operational efficiency and cost-effectiveness
Mentor managers and foster a high-performance culture
Build strong client and team relationships
What You’ll Need
Bachelor’s degree in Business, Management, or a related field
5–7 years’ experience in BPO/Contact Centre operations leadership
Proven ability to manage large teams and deliver results
Strong customer focus, leadership, and communication skills
More Information
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JOB APPLICATION DETAILS
APPLICATION DETAILS
Ready to Apply?Email your CV to: bakang tlagae@isonxperiences.comUse the subject line: Application for Operations Manag Position
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