Job Summary
Reporting to the Head of Client Relations, this role monitors the Bifm client retention strategy; business development initiatives for Institutional Clients and Bifm Unit Trusts through synergies from the Institutional business to increase assets under management.
This is a key role which contributes to the client retention and growth strategy of the business,
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
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Key Performance Areas:
· Acquisition of new clients to increase assets under management.
· Identification of market trends, peer analysis and new product development opportunities.
· Building long-term relationships with prospective and existing clients.
· Coordinate investment report backs, adhoc marketing presentations and trustee training.
· Provision of client communication tools designed to increase retention and client satisfaction between company and clients.
· Strengthen customer relationships through adoption of an adequately planned Customer Relationship Management (CRM) strategy.
· Ensure timeous processing of customer requests and query resolution.
· Managing the process of Client information systems in liaison with the information systems manager and ensure that information is used to make sound business decisions.
· Design action plans and ensure implementation to address shortcomings highlighted in client satisfaction surveys.
· Produce monthly reports for the consumption of the Executive Management team.
· Participate in the development of the department’s annual budget based on sound financial and business principles and monitor expenses through the performance of a budget variance analysis.
Qualifications & Work Experience
· Bachelor’s Degree in a Business-related field plus at least 5 years’ experience in a relationship management role in the Financial Services Industry. Knowledge and understanding of financial markets is a key requirement for this role.
Key skills required
· Business Acumen
· Business Development
· Technological Awareness
· Financial Acumen
The Company offers an attractive remuneration package with benefits in keeping with a large financial organisation Interested applicants should send their application together with a detailed CV no later than Friday 10 August 2018 to:-
Human Resources Business Partner
Botswana insurance Fund Management
Private Bag BR 185
Gaborone
Complete documents can also be scanned and forwarded to [email protected]
Note:
1. Applications should clearly indicate the position applied for in a covering letter
2. Communication will only be sent to the shortlisted candidates
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