Job Expired
Responsibilities
- Respond to the needs of customers and take responsibility for ensuring follow up action.
- Provide efficient quality service.
- Be prompt to customer enquiries / queries
- Log all customer interactions accurately
- Continuous improvement; to continually improve to make constant gains in serving and efficiency.
- Be punctual and adhere to the code of conduct
Attending all interactions in less than 20 seconds following the telephone mannerism standards agreed.
- Reject no interactions
- Resolve 100% of interactions received (or as expected from the overall call centre).
- Consistently meet and exceed customer expectations. Achieve at least 90% customer satisfaction.
- Contribute to achieving at least 90% service level
- Deliver the promised service consistently, accurately and dependably
- Be ready to serve Customers at all times. Meaning that agents are expected to be logged on whenever on duty.
- Show regard for Mpotsa customers in manners, speech, behaviour and attitude. Always greeting and being enthusiastic about serving customers.
- Provide caring, individualised and attentive service.
- Consistently demonstrate Mpotsa and industry product and service knowledge and ability to the customer’s satisfaction.
- Demonstrate an understanding of the customers’ point of view and feelings about a given situation.
- Demonstrate the ability to carry out actions quickly, in a quality-driven manner.
- Act quickly and decisively in effectively resolving problems.
- Demonstrate flexibility and adaptability in approach to work
- Identify and communicate the essence of a problem efficiently and clearly, and provide possible solutions.
- Make effective decisions based on consideration of the facts and alternatives available.
- Communicate technical information in easily understood terms.
- Be Confident and skilled at communicating verbally and in writing.
- Accurately and clearly convey information and ideas, using a style and manner of presentation which meets the needs of the audience.
Requiremets
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
- Diploma/Degree in any field
- Multilingual applicants have an added advantage
- Must be willing to work in shifts
Closing date: 12/11/2018
CLICK HERE TO APPLY ONLINE
- This job has expired!
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