Dis-Chem Pharmacies require a Frontline Supervisor for their Botswana store, to support customer service at point of sale to ensure a world class shopping experience. Function as an effective link between management and cashiers. Supervise day-to-day operations of Dis-Chem Cashiers ensuring the smooth running of the till points in accordance with Dis-Chem Policies and Procedures.

Job Description:

• Adhere to Dis-Chem Customer Service policies and procedures.
• Report all customer compliments and complaints to management.
• All customer queries must be followed through in time.
• Ensure that the queues flowing to the point of sale moves continuously.
• Carry out and manage the Dis-Chem 5 star communication principles.
• Give attention to the manner in which customers respond to the cashiers and act accordingly
• Manage the short sand overs at the point of sale, including the floats.
• Ensure that there are no discrepancies at point of sale.
• Perform daily reconciliation of tender types as per Cash Up regulations.
• Authorise line voids, tender ups and price overrides.
• Manage refund and return transactions according to Dis-Chem operating procedures.
• Transact all purchases -receive and processes all payments such as cash, cards, vouchers, coupons and other payments accepted by Dis-Chem

• Ensure cashiers make frequent cash drops as per Dis-Chem standard operating procedures.
• Maintain accurate document control by verifying the following
  • Drop registers.
  • Document verification.
  • Customer documentation.
  • Correct handling of the floats as per our standard and operating procedures.
  • All other documentation related to till operations
• Monitor and take appropriate action to minimise risk and ensure the safety of cashiers, other staff members and customers.
• Adhere to Dis-Chem cashier security policies and procedures and ensure that all cashiers follow it.
• Ensure that back shopping and returned goods are handled correctly.
• Ensure that all out going stock/items and scripts are scanned.
• Be alert, recognise and report suspicious behaviour to management.
• Correctly follow the cash handling procedure as per Dis-Chem standard operating procedures
• Train and assist new cashiers entering the organisation.
• Manage the Behaviour of cashiers ensuring that it is appropriate for work.
• Maintain and establish work schedules for all subordinates.
• Ensure that your colleagues and customers are not exposed to any risks.
• Housekeeping must be in accordance to Dis-Chem standards. Make sure that your work station is always clean and tidy.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy

Competencies:

Essential: 

• Cashier operational knowledge and retail operations
• Understanding of basic customer service.
• Dis-Chem Supervisory principles, practices and methods
• Able to give and follow through with instructions
• Lead by example
• Working with planograms
• Strong command of the English language
• Effective engagement with customers, management, staff, head office and representatives
• Provide constant feedback to Store Admin Manager
• Time Management

Advantageous:

• Dis-Chem Systems knowledge
• Bilingual
• Customer Service Background

Special conditions of employment:

• Willing and able to work retail hours
• Valid driver’s license and own reliable transport
• Botswana citizen
• Clear credit and criminal records

Remuneration and benefits:

• Market-related salary
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of people with Disabilities.

PLEASE ENSURE THAT YOU COMPLETE THE QUESTIONNAIRE THAT COMES UP IN A NEW WINDOW WHEN YOU CLICK APPLY. IF YOU ARE USING A SMART DEVICE, THE QUESTIONNAIRE MAY NOT POP UP, AND YOU APPLICATION WILL NOT BE COMPLETE

Essential:

• Botswana citizen
• Completed O levels
• A Minimum of 2 years cashier related work experience of which 6 months should be shadowing a cashier supervisor
• Computer literate – MS Office
• Willing and able to work retail hours

Advantageous:

• A certificate in Computer Literacy.
• 3 Years work experience, with 1 year supervisory experience