Head of Group Operations, East and West Africa – Letshego 1076 views

JOB TITLE: Head of Group Operations, East and West Africa

Company: Letshego Holdings Limited

Position is tenable at Head Office, Gaborone. Botswana

Overall responsibilities for this role are:

1. Developing and executing the Group Operations Strategy for East and West Africa
2. Development and implementation of a Group standardized Operations Model across East and West Africa regions
3. Oversee the operational functions across the Letshego Group focusing on Group Shared Services. East & West Africa Operations
4. Lead Operations change initiatives and projects across Letshego to identify process improvement and automation efficiencies whilst maintaining a strong control culture and ensure operational risk is effectively managed
5. Develop and implement Operational Risk mitigation strategies and programmes for business continuity, incident Management and Internal Control management in line with industry and regulatory standards.
6. Management of direct reports and providing guidance and direction to Country COO/Head of Operations to ensure support of critical business services as part of B AU and or strategic business objectives

Key Accountability Areas:

1. Group Business and Risk Strategy
2. Overall Group Risk Management
3. Group Risk Analysis
4. Group Risk Reporting and Communication

Requirements Knowledge and Experience Required of Job Holder

1. Postgraduate degree or similar from an appropriately accredited institution; or an equivalent combination of education and experience.
2. At least 15+ years of Banking / Microfinance Operations experience of which at least 7 years have been in a leadership role that has a multitude of business and technical demands
3. Preferred leadership experience in the Banking Sector with a strong technical understanding of Core Banking, Channels / Digital applications with a high level of expertise in governance and regulatory standards across diverse markets and geographies
4. Understanding of project management methodologies & tools and software development lifecycles
5. Leadership experience in managing large cross-functional technical teams and the flexibility to influence people at a variety of levels both internally and externally to the Group.