BotswanaPost is on a journey to excellence with the aim to build a high performance and people-centred organisation that is fit-to-serve and fit-to-grow. The organisation invites suitably qualified, innovative, results-orientated and self-driven individuals to apply for the positions described below and join a team of professionals to drive service excellence:
CUSTOMER SERVICE MANAGER (HEAD OFFICE) -BPS 33/2/2 Vol.1 (19)
JOB SUMMARY
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
To ensure that the organization understands and satisfies its customer’s requirements. and provides effective and efficient customer service.
The position directly reports to the Chief Operations Officer.
POSITION REQUIREMENTS
QUALIFICATIONS:
- Bachelor’s Degree in Communications, Marketing or a relevant field.
EXPERIENCE:
- Minimum of 6 years’ industry experience with a proven track record in customer service at the management level.
COMPETENCIES REQUIRED:
- Strong communication and negotiation skills with the ability to influence outcomes
- Facilitation skills
- Analytical
- Problem Solving Skills
- Report writing and presentation skills
- Use of customer service tools and social media monitoring
- Computer Literacy
BENEFITS:
BotswanaPost offers attractive salaries and benefit packages that are commensurate with qualifications and experience.
More Information
-
JOB APPLICATION DETAILS
APPLICATION INSTRUCTIONS:
Only candidates who meet the above requirements need to apply by enclosing an application letter, detailed curriculum vitae, copies of certified certificates and Omang/ID to:
Chief Human Capital Officer
BotswanaPost
P.O. Box 100
Gaborone
All applications must be posted on or before 22nd March 2019.
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