A Guest Service Agent F&B ( Waitron) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Guest Service Agent F&B (Waitron), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Execute duties as assigned by the F&BService Leadership Team or General Manager
• Be a reliable member of the F&B ServiceTeam and a collaborative colleague whose passion for hosting can be observed every day.
• Organise the ‘work area’ to be able to deliver the pre-service and service tasks effectively & efficiently, to the required standard, and in line with our quality and service standards
• Constantly maintain work station cleanliness and tidiness
• Actively ask for feedback and look for areas of improvement while taking orders and delivering food to guests
• Understand the specifications of the dishes we sell, their price, and the processes designed to present them to our customer
• Actively upsell our products and provide advice to guests on food recommendations and beverage pairing
• Be aware of planned team meetings and learning sessions and attend as required
• Communicate clearly and constructively between F&B service colleagues and culinary team to help deliver great guest experiences in our F&B outlets
• Participate positively in pre and postservice briefs and apply learning to future service
• Provide constructive suggestions to the management team on product, menu or processes
• Be a role model for others in regards to passionate, friendly guest service in line with HGI  brand values and behaviours

What are we looking for?

A Guest Service Agent F&B (Waitron) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations