Main Purpose of the Job:
Reporting to Service Fulfillment & Support Manager, the incumbent will drive the end-to-end Service Fulfillment value chain, constantly assess customer feedback and make necessary recommendations for improvements on how services can be delivered effectively and how efficient are processes along the whole service fulfillment and delivery value chain.
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
Key Responsibilities:
• Operational knowledge and understanding of network operations, order management and service fulfillment;
• Transaction case management;
• Client knowledge;
• Product knowledge;
• Quality management;
• Business reporting;
• supervision of Contact Centre staff
Competencies:
• Building Relationships
• Customer Focus
• Communication skills
• Risk Management
• Business Acumen
• Networking and Partnering
• Financial Management
• Technical Expertise
• Problem analysis and Judgement
• Transaction case management
• Negotiation and conflict resolution
Academic Qualification and Experience
The candidate should have attained the following:
• Bachelor’s degree in Telecommunications or ICT or related field
• Minimum of four (4) years post qualification experience within a Telecommunications field or related engineering field.
More Information
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JOB APPLICATION DETAILS
APPLICATIONS:
BoFiNet offers highly competitive packages commensurate with the level of responsibility. Only interested candidates who meet the above requirements should apply by providing an application letter, Curriculum Vitae (CV) giving full details of their academic/professional qualifications, experience and at least three (3) referees to:
The HR Manager
BoFiNet
Private Bag 00236
Gaborone
Botswana
Hand deliver to: 2ND FLOOR, Plot 54352, Zambezi Towers, Gaborone CBD, Botswana OR Email: [email protected]
Please contact us on: 3995500
CLOSING DATES: 4th June 2019
ONLY SHORTLISTED CANDIDATES WILL BE RESPONDED TO
- This job has expired!
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