BOFINET – SERVICE FULFILLMENT SPECIALIST (5 Year Contract) 1073 views

Reporting to Service Fulfillment & Support Manager, the incumbent will drive the end-to-end Service Fulfillment value chain, constantly assess customer feedback and make necessary recommendations for improvements on how services can be delivered effectively and how efficient are processes along the whole service fulfillment and delivery value chain.

Key Responsibilities:

• Operational knowledge and understanding of network operations, order management and service fulfillment;
• Transaction case management;
• Client knowledge;
• Product knowledge;
• Quality management;
• Business reporting;
• supervision of Contact Centre staff

Competencies:
• Building Relationships
• Customer Focus
• Communication skills
• Risk Management
• Business Acumen
• Networking and Partnering
• Financial Management
• Technical Expertise
• Problem analysis and Judgement
• Transaction case management
• Negotiation and conflict resolution

Academic Qualification and Experience

The candidate should have attained the following:
• Bachelor’s degree in Telecommunications or ICT or related field
• Minimum of four (4) years post qualification experience within a Telecommunications field or related engineering field.