Job Expired
JOB DESCRIPTION
Under the management / direction of the Team Manager, the Outbound Collections Agent will have the following responsibilities (including but not limited to)
1.Collections Management
- Ensure that allocated collection target/s are achieved
- Ensure that allocated productivity target/s are achieved
- Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
- Follow-up daily on progress of the PTP’s and the respective statuses to optimise collections
- Ensure full understanding of product/s working on
2 Quality Management
- Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
- Adhere to / utilize the collections call script/s
- Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
- Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism
REQUIREMENTS
- A BGCSE qualification
- A minimum of 6 month’s working experience as an Outbound Collections Agent
- Candidates with late stage and banking experience would be preferred
- Credit and Criminal clear
- Strong communication skills
- Computer literate at an intermediate level
- Understanding / working knowledge of a collections system is advantageous
Skills / Knowledge / Attributes:
- Target driven
- High level of integrity
- Strong work ethic
- Self-motivated
- Able to work under pressure
- Reliable
- Time management
- Able to work in a team
BENEFITS
- Basic Salary PLUS Uncapped Commission
CLOSING DATE AND APPLICATION INSTRUCTIONS
If you are this candidate, please register and apply on-line using the following link:
Closing Date: 06 September 2019
- This job has expired!
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