Company: Okavango Wilderness Safaris

Reference #: #0025

Contract Type: Permanent

Salary: Market Related

Location: Maun, North West, Botswana

MAKE A DIFFERENCE TO CONSERVATION AND COMMUNITY EMPOWERMENT
THROUGH HIGH-END ECOTOURISM– JOIN WILDERNESS SAFARIS NOW –Proudly born and bred in Botswana over 35 years ago, Wilderness Safaris remains dedicated to pioneering authentic and sustainable ecotourism in Africa, whilst making a positive impact on conservation, and driving community empowerment. By doing this, the company helps to protect more than 2.5 million hectares of pristine wilderness areas.

Wilderness Safaris Botswana is inviting like-minded people who suit the below criteria to apply for the exciting career opportunity: Relief Housekeeping Manager-Bush Based to join this remarkable company to help drive positive change in Africa through high-end ecotourism.

RELIEF HOUSEKEEPING MANAGER – BUSH BASED

Job Description:

The Housekeeper Manager is responsible for ensuring efficient operations of the Housekeeping Department in accordance with the Company minimum standards, as well as supervising the entire Housekeeping Department including guest rooms and the laundry area.

BRIEF DESCRIPTION OF POSITION

•Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics in all of the guest rooms and oversee regular deep cleaning.
•Establish and maintain standard operating procedures for cleaning and develop new procedures to increase efficiency of labour and product use.
•Ensure services offered to everyone staying in the guest rooms are of the highest possible standards.
•Check and ensure that all guestrooms are clean and well maintained. This involves daily room checks with each housekeeper, whether that be arrival or staying guests, checking turn downs, tidiness of the guest rooms, personalising the room to individual needs and preferences.
•Responsible for entire functioning of laundry which includes the cleaning of linen, guest and management clothing. Should have good knowledge of fabrics and chemicals.
•Responsible for the housekeeping storeroom where the cleaning supplies, cleaning equipment and guest supplies are stored for the daily housekeeping functions.
•Maintain periodical inventories and regular checking of softs, furniture, equipment and uniform within the department.
•Responsible for stock takes and orders for the housekeeping department, maintain minimum stock and cost control procedures. Control the stock of equipment, issuing equipment and cleaning materials as required.

QUALIFICATIONS AND REQUIREMENTS:

•Diploma in Hospitality management or equivalent.
•Minimum of 5 years’ experience of which at least 2 years in a similar role.

PERSONALITY ATTRIBUTES
•Pleasant personality, good personal presentation and hygiene. This reflects the quality of service and standards within Wilderness Safaris.
•Eye for detail and the power of critical observation to make a flawless room and keen sense to inspect rooms for perfection.
•Punctual and able to act with a clear attention to detail of urgency when required to do so.
•Willing to adapt to new ideas and accept challenging situations with a helpful attitude.
•A positive attitude with a good sense of humor.
•Display ability to handle situations in a calm and composed manner.
•Good team work and efficiency.
•Discipline and integrity
•Courteous, tactful and diplomatic by nature particularly when it comes to handling guest requests and complaints.
•Sensitive to cultural differences when dealing with guests and staff alike.
•Ability to work long hours and under pressure.
•Leadership by example.

Job Closing Date 23/08/2019