Reporting to the Executive Director: Operations, you will manage and oversee the full spectrum of WUC’s operations and services in the respective Business Centre. Key responsibilities include: water resource planning and operational planning; water and wastewater production and distribution; asset management; customer demand management; technology optimization; customer care; revenue performance and cost control; compliance and governance; people management and delivery of support services.

Operational Planning

• Drives operational planning and implementation at the Business Centre to contribute positively to attainment of strategic goals
• Establishes management structures to drive operational excellence and timeous resolution of challenges across the Business Centre
• Monitors and tracks delivery against set targets to identify areas of negative variance and implement corrective action timeously

Water and Wastewater Service Delivery

• Accountable for effective management of allocated water resources to ensure sustainability
• Leads to implementation of strategies and policies for optimal operation and maintenance of all portable and wastewater infrastructure and assests
• Leads production and distribution of portable water to ensure compliance to wastewater treatment and disposal standards, regulations and legislation

Revenue Performance and Cost Containment

• Accountable for maximizing revenue generation and collection within the Business Centre through effective deployment of customer accounts management strategies for effective contribution on the Corporation’s profit pool
• Leads implementation of delinquent accounts recovery strategies to maximize the Corporation’s revenue streams
• Leads implementation of process improvement initiatives to optimize the cost of delivering service across the Business Centre

Customer Care and Stakeholder Management

• Champions implementation of customer experience improvement initiatives to deliver on the transformative goal of positioning customers as the heart of business
• Manages and monitors performance against customer service standards to deliver on customer expectation