Level 1 Desktop Support Engineer wanted at IT-IQ Botswana

We have a vacancy for a Level 1 Desktop Support Engineer.

Key Outputs of this Role:

• Perform hands-on fixes at the desktop level
• Install and upgrade software
  
• Install hardware
  
• Implement file backups and configure system and applications.
  
• Resolve incidents with printers, copiers and scanners
  
• Perform preventative maintenance
  
• Conduct problem solving
  
• Assist and provide support on WAN/LAN
  
• Ticket Management & Reporting
  
• Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed.
  
• To create, maintain and publish relevant support documentation in order to assist clients
  
• Have the ability to communicate effectively with technical and non-technical colleagues/customers at all levels in the organisation
  
• Take ownership of user problems and follow up the status of problem on behalf of the user and communicate progress in a timely manner.