Job Details
Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production
Job Purpose
- Provide Technical Leadership to the Peripheral Support team
- Provide development with respect to Peripheral systems where required
- Provide technical support on all systems under Peripheral portfolio to users across the bank.
- Ensuring that the requisite functionality is provided for all systems supported
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
Key Responsibilities/Accountabilities
• Provide Technical Leadership to the Support resources looking after peripheral applications
• Facilitate effective transfer of skills and knowledge to the support team
• Maintain UAT, DR and production environments
• Maintain availability and integrity of applications supported
• Troubleshoot failures on all channels systems and escalate to Level II and Vendor where necessary
• Reviewing and installation of new releases of software, service packs and patches
• Monitoring applications and ensuring they perform optimally
• Monitoring and managing database backups and restorations
• Undertake major database change management procedures
• Perform database planning activities: including capacity planning, security and integrity planning
• Undertake performance tuning, index generation and view creation and maintenance according to country/group requirements for production/UAT and Testing environments
• Ensure all after hours support is provided in line with Service Level Agreements to ensure customer satisfaction
• All faults/incidents to be resolved within agreed SLAs and escalation of faults/incidents to Manager Application Support and Development and/or Vendor as necessary
• Monitor and manage user activity
• Monitor systems, Oracle Databases, storage capacity and ensure these are within optimum limits
• Verify data integrity by executing predefined system checks
• Coordinate routine systems clean ups and other database/file management activities to ensure optimum system performance
• Ensure Call logging on Team Track for all after hours calls, provide resolution and escalate where necessary
• Participate in project implementations
• Coordinate implementation of changes on Live, Contingency and DR systems where necessary
• Ensure all user related changes within the portfolio are implemented within agreed SLAs and outstanding changes are kept to a minimum
• Prioritise faults/incidents and allocate appropriate resources for resolution
• Perform DBA administration functions
Preferred Qualification and Experience
Qualifications
• Tertiary qualification in Computer Science, Information Technology/Systems or related field
• Certification/Active Membership of a professional organisation would be an added advantage
Experience
• At least five years’ experience in any of the following areas: IT security, Infrastructure, Technical, support, Systems Administration, Applications support, Electronic Banking/Channels Support, Programming, Database Administration, Systems Analysis
• Minimum three years’ experience in technical leadership and or Management role
• Banking/financial industry experience would be an added advantage
Knowledge/Technical Skills/Expertise
Technical Skills
- Must have knowledge of the bank’s Core system
- Knowledge of Oracle Database Administration
- Technically competent with broad knowledge of systems management, development and implementation methods
CLICK LINK BELOW TO APPLY ONLINE
https://insurance.jobsbotswana.info/xiS4b
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