TECHNICAL SKILLS
DESCRIPTION
Work Scheduling
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Works without supervision and provides technical guidance when required on achieving performance targets by optimizing work scheduling.
Project Planning
Works without supervision and provides technical guidance when required on sequencing and scheduling tasks into a project plan.
Technical Support
Works without supervision while providing technical guidance as needed on identifying and diagnosing technical problems, then resolving those problems by choosing the best authorized solution.
Risk Management
Identifies, assesses, prioritizes and manages risks in a production process without supervision and provides technical guidance
Reporting
Works without supervision and provides technical guidance when required on reviewing and creating relevant, lucid and effective reports.
Commercial Acumen
Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary.
Computer Skills
Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed.
Data Collection & Analysis
Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.
Policy and Procedures
Works without supervision and provides technical guidance when required on monitoring, interpreting and understanding policies and procedures, while making sure they meet organizational strategies and objectives.
Policy & Regulations
Works without supervision and provides technical guidance when required on interpreting and applying knowledge of laws, regulations and policies in area of expertise.
Planning & Organizing
Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives
Service Delivery
Works without supervision and provides technical guidance as needed on delivering required services that meet quality standards.
BEHAVIOURAL SKILLS DESCRIPTION
Organizational Systems Thinking
Considers and addresses the organization as a set of interacting systems so as to structure and align organizational ways of working to the strategy or organizational purpose. This is about changing structure, systems, processes (the ‘plumbing’ of the organization) – it is not the interpersonal aspects of leading change. Specifically, identifies areas for change; for example, diagnosing misalignment between the organizational structure or model and the desired outcomes.
Self Confidence
Functions independently and with confidence in challenging situations. Specifically, expresses confidence in themselves; for example, expressing confidence in own ability or judgment.
Teamwork and Collaboration
Works cooperatively as part of a team and collaboratively with peers, internally and externally. Specifically, values others’ input; for example, actively bringing people together around a specific problem.
Adaptability
Responds to differences and changes in the internal or external context, taking a flexible approach to reach business outcomes. Specifically, tries new ways to do things; for example, coming up with alternative methods or ways of working.
Analytical Thinking
Thinks through issues by separating out the parts of the problem or situation and thinking things through systematically. Applies judgement on the basis of evidence and reasoning. Specifically, sees multiple relationships; for example, identifying several likely causes or consequences of a situation.
Social Responsibility
Focuses on social responsibility and corporate citizenship. Pays attention to health safety, environmental and social issues. Specifically, monitors; for example, actively ensures that others meet corporate standards and compliance requirements.
Listening with Respect
Shows respect for others by seeking to understand their perspectives. Demonstrates positive regard for others, assuming that each person has unique capabilities. Specifically, digs deeper / asks questions; for example, picking up on others’ underlying concerns and drivers and asks questions to understand them.
Approach to Thinking
Thinks through situations of varying degrees of complexity and ambiguity, in order to understand them clearly. Specifically, sees basic relationships; for example, identifying simple cause and effect, or pros and cons.
Attention to Detail
Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, monitors others’ work; for example, checking to ensure that procedures are followed.
Conceptual Thinking
Thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights. Specifically, sees patterns or trends; for example, spotting recurring problems.
Drive for Results
Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, strives to meet challenging goals; for example, setting ambitious, but realistic goals for performance improvement (for self and/or own team).
Information Seeking
A desire to know more and seek information to inform decisions. Specifically, gathers information; for example, personally observing situations to understand them.
Initiative
Acts proactively to avoid problems or identifies and takes advantage of opportunities. Specifically, acts decisively; for example, taking resolute action in time-sensitive situations.
Customer Focus
Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, communicates; for example, reporting back to customers on enquiries, or ensures that others do.
CLICK LINK BELOW TO APPLY ONLINE
https://insurance.jobsbotswana.info/RA5a1
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