CALL CENTRE AGENT-OUTBOUND CALL CENTRE – MRI BOTSWANA

KEY PERFORMANCE AREAS:
•Sells and markets Client’s products and services
•Provide daily shift report to the Call Centre Supervisor and Manager at end of shift
•Monitors, and tracks progress made on outstanding customer issues for resolution within reasonable turnaround times
•Timely dispatch of action trigger messages to relevant sections and maintains effective relationships with all key stakeholders and partners to ensure customers are given timely service
•Relays information and messages to and from clients, to relevant sources requiring notifications as may be appropriate
•Records details of calls, updates and retrieves information from computerized data systems and carry out the necessary record keeping of all incoming and outgoing fax or e-mail messages in the appropriate files
•Maintains the highest level of confidentiality such that no data or client record is misplaced or compromised.
•Complies/adheres to procedures and principles/requirements in the Call Centre operation

CORE COMPETENCIES:
•Good listening skills
•Excellent communication skills
•Good command of both English & Setswana
•Customer Focused
•Self-motivated & Team Player
•Computer literate

JOB REQUIREMENTS:
•BGCSE
•Certificate in Public Relations will be an added advantage
•1year experience in a contact Centre and/or front desk environment