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4 weeks ago
Job Expired
DESCRIPTION
ExpressCredit is a global consumer finance company operating in Botswana and 4 surrounding countries, including Zambia, Namibia, Malawi, and Lesotho. Our company helps individuals in a need of short-term and long-term financial solutions – all of which make a meaningful and lasting impact on the local communities.
Since 2017, ExpressCredit has more than tripled its global operations and grown to over 350 employees in Botswana and 1000 employees worldwide. We have our footprints across Botswana with 10 branches in Gaborone Main Mall, Gaborone Station, Maun, Palapye, Mahalapye, Jwaneng, Lobatse, Kanye, Molepolole and Fransictown. If you want to work for a dynamic, forward-thinking and socially responsible financial services provider we are the right match for you!
To learn more about ExpressCredit, visit: https://www.expresscredit.co.bw/
ExpressCredit – one team with one dream to bring an added value to all our clients in Africa!
JOB MISSION:
To ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Timely processing of customer loan applications that has been channeled through the Call Centre.
DUTIES
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Answering inbound calls from customers professionally and responding to customer inquiries and complaints.
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Handling and resolving customer complaints regarding product sales to customer service problems.
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Managing outbound calls for sales
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Completing call notes and call reports as necessary and updating them in the ERP.
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Place outbound calls to customers to promote new products and services
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Communicate with customers through Facebook, online charts and walk-in customers
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Data capturing and processing of customer loan applications
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Meet sales and organization targets
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Provide accurate, valid and complete information to customers
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Provide daily, weekly and monthly reports to supervisor
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Follow communication procedures, guidelines and policies
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Update job knowledge by studying new product and participating in training’s
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Take the extra mile to engage customers
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Other duties as assigned.
REQUIREMENTS
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2-3 years’ experience from Micro lending institutions and/or financial service institution
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Degree/Diploma in any field related to Business /Financial or Information systems
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Proven customer orientation and excellent communication skills
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Proficient in relevant computer applications
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Strong phone contact handling and active listening skills
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Proven data entry and typing skills
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Ability to multi-task, prioritize and manage time effectively
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Experience in a call center or customer service environment would be considered as advantage
Submit your application on this link: https://bit.ly/3qeW0x8
Application due date: 05/12/2020
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
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