Solution Support & LCM (MSIP) – 2nd Level Operations 1093 views

We are looking for a member to be part of our Managed Services team! As a part of our MSIP Deployment team, you will play a key role in managing the delivery of services and resources on our “live” customer network, broadcast platform and/or IS/IT infrastructure.

Based on our customer’s network specifics, you will ensure the coordination of our technology integration deployment, the quality of the implementation, the adequacy of the testing procedures and tools & ensuring uptime of network.

You will be reporting to Head of Mobile Money Operations and functionally belong to Group and South Africa Hub for Mobile Money.

• Install, Integrate, commission the network nodes under ECW/ EWP solution

• Perform Support function to resolve customer requests and trouble tickets as per SLA.

• Trigger SW update / upgrade based on Life cycle management.

• Work as per customer satisfaction.

• Support Business Analyst and Solution Architect for new requirements and design changes

• Understand technical requirements as specified in the Solution document

• Perform ECW Integration and configuration changes activities within approved change window.

• Prepare test cases in consultation with Solution Architect/BA & Conduct Integration tests with 3 PP’s

• Report progress of assigned activities to the respective Business Analyst and CPM.

• Daily single Customer Complaints handling and Customer Care escalations

• CAB participation & Change Coordination between MTN/3PP & GNOC

• UAT/SIT result sign off

• End to end issue handling and coordination with GSC

• Internal & external Audit handling

• University degree in Technology, preferably MSC

• Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 2+ Years

• Experience in Managed Services in Operational assurance or SME areas. 3+ Years

• Proven achievement in BSS.

• Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System

• BSS Experience 3+ years

• Hands on experience with Shell scripting, python, Unix based platform, application & network layer protocols, ELK & Grafana.

• Excellent understanding of network entities like F5, VMware & PKS.

• Knowledge of telecom & fintech industry

• Strong leadership skills with focus on team performance

• Result oriented with customer first attitude

• Can handle stressful and ambiguous situations

• Excellent communication skills in written and spoken English

• Self-motivated with strong drive and initiative, collaborative, relating and networking

• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment

• Trouble shooting skills.

• Good knowledge on container, docker, kubernetes.

• Knowledge in DB is plus.