Company

G4S is the world’s leading international security solutions group which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat. G4S has operations in more than 125 countries and 657,000 employees.

In Africa G4S is the largest private employer, with 110 000 employees in over 25 countries across the continent.

G4S Botswana seeks to appoint seasoned and dynamic professionals in the above role.

Purpose

The incumbent will be responsible for the strategic running of the Cash Business in Botswana, giving direction & support to business decisions and developing a strong operational plan for the cash business.

Key Performance Areas

Effective management of the divisional financial performance

• Manage business performance between actual results, budgets and forecasts.
• Achieve organic growth against budget.
• Control Direct Labour costs and manage contract profitability (positive performance against budget).
• Drive business goals and achieve DSO management – positive performance against budget
• Manage AR and ensure bad debt movement into 180 days – quarterly improvement.
• Initiate cost saving model and controls.
• Manage Gross Margin performance.
• Prevent claims through regular customer risk assessments.
• Achieve existing Revenue Growth targets.

Effective management of staff within the Division

• Develop & design divisional organizational structure.
• Allocate tasks.
• Conduct biannual appraisals, identify training needs analysis and ensure implementation of such.
• Develop & implement succession Planning.
• Develop personal development plans for the team.
• Analyse and address employee turnover.
• Motivate, coach & mentor employee.
• Manage employees’ performance and engagement.
• Drive employees to adhere to standards and address non-compliance accordingly in line with G4S policies and procedures.

Effective management of operations

• Develop strategies that will ensure customer retention and improved customer satisfaction ratings.
• Develop & Implement customer visits plan.
• Develop & implement customer SLAs.
• Achieve Cash G4S Way dashboard (required scores).
• Review and provide adequate resources for service provision.

Effective management of business development function

• Identify new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.
• Analyse competitor market and come up with intervention to address performance gaps.
• Solicit new products within G4S Group to grow Botswana cash business.

Implementation and integration of the HSSEC strategy and culture within the business unit

• Instil a culture of health and safety awareness and commitment to zero harm across the division.
• Embed health and safety awareness and responsible behaviour across divisional team
• Monitor and reduce the number of health and safety incidents.
• Oversee investigations into health and safety related incidents to address non-compliance and to reinforce awareness.

Minimum Qualifications & Experience

• Relevant Bachelor’s Degree in Business Management, Commerce or related field.
• 8+ years’ experience in a banking / security/ commercial business with at least 4 years in middle to senior management position
• Experience in Assets in Transit, Fleet Management or Logistics an added advantage.

Skills and Competencies

• Proficiency in Profit and Loss and budget reporting.
• Innovation and Negotiation.
• Relationship management.
• Communication Skills.
• Strong leadership and interpersonal skills.
• Business acumen and strong awareness of Botswana’s market.