Customer Service Supervisor
Our client in the Poultry industry is looking for an experienced Customer Service Supervisor to join their Team in Gaborone.
A Customer Service Supervisor oversees, leads, and trains a company’s service staff. The key focus will be to ensure customer excellence experience in our Client’s retail store and investigate and solve product and service complaints.
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
The Customer Service Supervisor will build a strong team and shape staff behaviours to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.
Main responsibilities include:
- Ensure store is always neat, tidy and presented in the company’s excellence way.
- Ensure staff presentation and friendliness at the highest level.
- Plan and ensure customer flow through the store in order to enhance the customer experience.
- Create fast track process for pre-paid customers.
- Coordinate document flow from store to loading for quick and efficient dispatch.
- Manage the sales team of in store customer agents and tele sales on processing of orders, invoices and customer complaints.
- Refer any technical questions to Technical Advisors.
- Liaise with finance to resolve any payment issues immediately.
- Ensure stock control between factory, dispatch warehouse and in store items.
- Responsible for end of day cash up reconciliation and timely banking of funds.
- Assist finance team with any payment reconciliation issues.
- Manage store trading hours, store security and staff attendance.
- Manage staff training.
- Report on store performance and market trends weekly.
- Communicate social media concerns to management daily.
- Coordinate with the Marketing Development Manager on market conditions.
Minimum Requirements
- We are looking for candidates from a Hospitality background
- Diploma or Degree in Hospitality Management or Customer Service
- The ideal candidate would currently be working in the hospitality industry in Guest Relations or Front Office.
- Minimum 2 year’ experience in Customer Service related positions
- Must be able to work under pressure.
- Must be eligible to work in Botswana
Position start date 01 April 2021
Closing Date: 15th March 2021 – Only candidates that meet the basic requirements will be contacted.
More Information
-
JOB APPLICATION DETAILS
APPLICATION INSTRUCTIONS:
Email you CV to: [email protected]
Alternatively select the below link to be redirected to our online application portal
https://jobs.hrgenie.co.za/talentgenie/Job/?a=7273C43B7.0
Please say that you got this job advertisement through Jobs Botswana
- This job has expired!
New Job Alert
Never miss a chance!
Let us know your job expectations, so we can find you jobs better!
Get daily latest jobs in your email
- Account Management (1)
- Accounting (20)
- Administration (15)
- Advisor (1)
- Agent (1)
- Agriculture (2)
- Analyst (7)
- Architect (1)
- Artisan (11)
- Asset Management (2)
- Assistant (3)
- Auditing (8)
- Banking (3)
- Beauty Therapist (1)
- Blasting Assistant (1)
- Board Positions and Memberships (1)
- Boilermakers (3)
- Bookkeeper (1)
- Branch Manager (4)
- Business Development (4)
- Call For Applications (1)
- CAREGIVER (1)
- Cashier (2)
- CHANCELLOR (1)
- Chef (8)
- Chief Operating Officer (1)
- Civil Engineer (1)
- Civil Engineers (1)
- Cleaner (4)
- Clerical (1)
- Clerk (4)
- Client Service (2)
- Coach (1)
- Communication (1)
- Compliance (1)
- Construction (6)
- Controller (1)
- Cook (1)
- Coordinator (6)
- Corporate Services (1)
- Counselling (3)
- Customer Relations (1)
- Customer Service (1)
- Cutter (1)
- Designer (1)
- Diamond Polishers (2)
- Diesel Plant Mechanic (1)
- Digital Marketing (1)
- Doctors (3)
- Drill Rig Jobs (2)
- Drivers (13)
- Economist (1)
- Education (12)
- Electric Engineer (3)
- Electrical Engineer (2)
- Electrical Technician (1)
- Electrician (7)
- Engineering (21)
- Executive (3)
- Extra Heavy Duty Driver (1)
- Farm Manager (1)
- Farm Workers (5)
- Fashion Designers (1)
- Field Assistants (1)
- Field Technician (1)
- Finance (2)
- Finance Manager (4)
- Financial Controller (1)
- FITTER (2)
- Fitter & Turner (1)
- Foreman (1)
- Gatekeeper (1)
- General Manager (2)
- General Worker (4)
- Grader (1)
- Graduate Trainees (1)
- Graphic Designer (2)
- Greaser (1)
- Groundsman (1)
- Handyman (2)
- Head (2)
- Health & Safety (3)
- Health Care (6)
- Healthcare Assistants (1)
- Heavy Duty Plant Mechanic (1)
- Hospitality (2)
- HR Officer (1)
- Human Resources (8)
- ICT (1)
- Information Systems (1)
- Information Technology (8)
- Inspector (1)
- Insurance (5)
- Internship (3)
- IT (6)
- Judge (1)
- Labourer (2)
- Landscaping (1)
- Lecturers (5)
- Legal (2)
- Maintenance (1)
- Maintenance Assistant (1)
- Maintenance Engineer (2)
- Maintenance Manager (2)
- Maintenance Planner (3)
- Management (10)
- MANAGER (6)
- Managing Director (4)
- Manufacturing (1)
- Marketing (1)
- Mechanic (1)
- Mechanical Engineer (2)
- Mechanics (5)
- Media (1)
- Medical (2)
- Medical Officer (1)
- Merchandiser (1)
- Mining (2)
- Music (2)
- NGO (1)
- Nightwatchman (1)
- Nursing (5)
- Office Assistant (1)
- Officer (2)
- Operations (3)
- Operations Manager (2)
- Operator (6)
- Pastor (4)
- Payroll & Adminisration Officer (1)
- Personal Assistant (1)
- Pharmacists (9)
- Pharmacy Technician (1)
- Physiotherapist (1)
- Plant Manager (3)
- Polisher (3)
- Principal (1)
- Procurement (1)
- Production Manager (2)
- Professor (3)
- Program Officer (1)
- Project Foreman (1)
- Project Management (3)
- Public Health (1)
- Quality Assurance (3)
- Quality Control (1)
- Quantity Surveyors (2)
- Radiographer (2)
- Receptionist (3)
- Recruit Privates (2)
- Research Specialist (1)
- Risk Officer (1)
- Safari (1)
- Safety (2)
- Sales & Marketing (13)
- SALES AGENTS (1)
- Sales Consultant (2)
- Sales Person (1)
- Sales Representative (4)
- Scientist (1)
- Secretary (1)
- Security (1)
- Security Guards (4)
- Senior Research Scientist (1)
- SHE Officer (4)
- Shop Assistant (1)
- Site Agent (4)
- Site Foreman (1)
- Site Manager (1)
- Social Media (2)
- Social Media Management (1)
- Social Work (2)
- SPECIALIST (3)
- Supervisor (5)
- SURGEON (1)
- Surveyor (4)
- Tailor (1)
- Tax (2)
- Teacher Aides (1)
- Teachers (16)
- Technical Manager (1)
- Technician (13)
- Trainer (1)
- Veterinary Services (2)
- Warehouse Officer (1)
- Welder (1)
- welding and fabrication (1)
- Worker (1)
- Workshop Foreman (1)
- Workshop Manager (1)