CALL CENTRE AGENTS (RE-ADVERTISEMENT)

CALL CENTRE AGENTS (RE-ADVERTISEMENT)

• Respond courteously to inbound and outbound calls in a consistent and timely manner.
• Respond consistently to e-mail requests and feedback from shareholders and other interested parties within the required timelines.
• Follow structured communication “scripting” when handling the various queries.
• Identify customers’ needs, clarify information, provide solutions and if required alternatives.
• Remain professional and committed to quality.
• Focus on customer satisfaction by engaging with the callers using empathy, knowledge and understanding.
• Navigate the various systems competently, capture any information required accurately and efficiently.
• Attend all training and education offered to improve knowledge and performance.
• Meet all personal and team qualitative and quantitative targets as set by management.
• Accept reasonable requests for assistance in other general roles.
• Build sustainable internal relationships.

• A Diploma in Operations Management or Business Management or any related field
• Certificate of Proficiency in short term/ or long term insurance

• Applicants MUST be FLUENT in both English and Setswana.

• Experience in customer service and sales will be an added advantage