Are you able to lead and motivate a specialised technical team whilst ensuring high standards,
quality work, exceptional customer service and excellence?
SERVICE MANAGER (GROUP)
RESPONSIBILITIES
WE ARE STILL MAKING CVs FOR P100. COVER LETTERS FOR P50
Pay with FNB EWallet to 76981238 or Orange Money on number 76981238
Whatsapp us on +26776981238
JOIN US ON OUR WHATSAPP CHANNEL HERE
Reporting to the Dealer Principal the incumbent will be required to:
- Manage the service departments as per Barloworid Motor
Retail and manufacturer requirements
- Control varied activities at an optimal pace to achieve required targets
- Ensure service CSI targets are met
- Arrange and monitor work flow and capacity in the department on a daily basis
- Manage the frontline and administrative staff, ensuring all functions operate at optimum levels
- Ensure good relationships with the manufacturer, customers, new vehicle sales and parts departments
- Implement and maintain value adding processes in the service departments.
- Motivate, inspire and develop Service Managers and departmental staff.
COMPETENCIES
Knowledge
- Internal & Manufacturer standards
- Applicable multi franchise product knowledge
- Financial understanding of business
- Management of people and dynamics
- General business understanding
- In depth knowledge of After Sales system applications on Autoline.
Skills
- Communication
- Methodical & Structured
- Time management, planning, organising and control
- Deadline & Customer Service orientation
- Participative management style
Personal attributes
- Assertiveness
- Ability to work under pressure and be results orientated
- Ability to follow prescribed procedures, standards and policies
- Ability to delegate, follow up with a strong sense of duty towards his customers
- Ability to develop relationships at all levels – customers, manufacturer, staff, superiors and head office
- Expanding business to new markets and attract and retain a new customer base
- Maintain professional appearance and image at all times, be courteous and well spoken
MINIMUM REQUIREMENTS
- BGCSE/O level and relevant Automotive – technical and after sales tertiary education certification
- Computer literacy (Microsoft Office, Autoline and diagnostics)
- Proven track record in the service environment (at least 10 years’ service management experience with multi franchise exposure)
- Drivers licence
More Information
-
JOB APPLICATION DETAILS
APPLICATION INSTRUCTIONS:
CERTIFIED AND RELIABLE COPIES OF ALL RELEVANT DOCUMENTATION MUST ACCOMPANY THE CURRICULUM VITAE (CV)
CLOSING DATE FOR APPLICATION: 30 APRIL 2021
Send your CV and application to:
Human Capital Department, P.O. Box 262, Gaborone, Botswana
E-mail: [email protected]
Please be informed that only successful applicants will be contacted. If you are not contacted within a month of this advertisement, consider your application unsuccessful.
Please say that you got this job advertisement through Jobs Botswana
- This job has expired!
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