Call Center Agents (x2 positions) – Bayport Financial Services

Bayport Financial Services is looking for a Call Center Agents x 2

Main purpose of the job

Responsible for the generation of leads, telephonically, contracting and capturing
the loan and support/boost sales through the Call Centre Manager and the Regional
Sales Manager. The post is tenable in Gaborone.

Main duties and responsibilities:

Operational

• Engages directly with customers either by telephone or electronically.
• Sells company products using over the phone techniques and convert leads into sales.
• Carry out administrative functions of call centre loan origination, mainly capturing loans.
• Protects the integrity of the Bayport brand.
• Receives sales targets from Call Centre Manager on weekly and monthly and executes as required.
• Responsible for offering customers with excellent customer service to uphold the Bayport Customer Experience standards.
• Customer Service

 

Skills and competencies

• Strong customer centricity which results in treating customers courteously, responding to their requests in a timely manner, proactively identifying customer needs, and taking responsibility to resolve complaints.
• Above average customer service acumen. Knowledge of customer service strategies, principles and practices in the company. Strong interpersonal skills which results in effective communication and interactions with customers.
• Ability to establish and maintain effective working relationships with the financial institutions, co-workers, senior management. Attention to detail and analytical ability to understand the customer problem or request. Problem-solving skills Integrity
• Academic qualifications and experience
• A Diploma in Business Management. COP in Long term Insurance, advantageous.
• 2 years of financial industry experience or micro lending industry.
• Customer Service Training.
• Telephone etiquette training.

Academic qualifications and experience

• A Diploma in Business Management. COP in Long term Insurance, advantageous.
• 2 years of financial industry experience or micro lending industry.
• Customer Service Training.
• Telephone etiquette training.